Customer Service Advisor
4 days ago
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
1. Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
2. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
3. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
4. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
5. Maintain basic knowledge of client products and/or services
6. Prepare complete and accurate work including appropriately notating accounts as required
7. Participate in activities designed to improve customer satisfaction and business performance
8. Offer additional products and/or services
9. Track, document and retrieve information in call tracking database
10. Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
1. High school diploma with three to six months of relevant experience preferred
2. Hospital/ Medical/ Insurance industry experience preferred
3. Strong computer navigation skills and PC Knowledge
4. Ability to effectively communicate, both written and verbally
5. Dependable with strong attention to detail
6. Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
7. Tolerance for repetitive work in a fast-paced, high production work environment
8. Ability to work as a team member, as well as independently
9. Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
10. Ability to rotate shifts, as needed
11. Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Abu Dhabi - Building Khaleej Area
#J-18808-Ljbffr
-
Customer Service Advisor
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Full timeA3malouna.com on behalf of:Concentrix United Arab EmiratesJob Title:Customer Service Advisor - Arabic Speaker - AbudhabiJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution...
-
Customer Service Specialist
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeWe are seeking a Customer Service Specialist - Service Advisor to join our team at Ali & Sons Holding LLC. The successful candidate will be responsible for delivering exceptional customer service while supporting the achievement of workshop targets.The key responsibilities of this role include performing write-ups of job cards, including entering customer...
-
Customer Service Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Full timeA3malouna.com on behalf of:Concentrix United Arab EmiratesJob Title:Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker)Job DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...
-
Service Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeExciting Opportunity for Service Advisor – Deliver Exceptional Customer Service & Workshop EfficiencyAre you a customer-focused professional with a strong understanding of automotive services? We are seeking a Service Advisor to ensure customers receive the best possible service while supporting the achievement of workshop targets. This role is crucial in...
-
Service Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeExciting Opportunity for Service Advisor – Deliver Exceptional Customer Service & Workshop EfficiencyAre you a customer-focused professional with a strong understanding of automotive services? We are seeking a Service Advisor to ensure customers receive the best possible service while supporting the achievement of workshop targets. This role is crucial in...
-
Service Advisor
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeGet AI-powered advice on this job and more exclusive features.Exciting Opportunity for Service Advisor – Deliver Exceptional Customer Service & Workshop EfficiencyAre you a customer-focused professional with a strong understanding of automotive services? We are seeking a Service Advisor to ensure customers receive the best possible service while supporting...
-
Customer Service Advisor
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Part timeA3malouna.com on behalf of:Concentrix United Arab EmiratesJob Title:Customer Service Advisor (Bilingual - English / Arabic) Part time On Site - Abu DhabiJob DescriptionThis position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.Work Location - Abu...
-
Customer Service Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Part timeon behalf of:Concentrix United Arab Emirates Job Title:Customer Service Advisor (Bilingual - English / Arabic) Part time On Site - Abu DhabiJob Description This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.Work Location - Abu DhabiWorking Hours...
-
Customer Service Advisor
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SupportFinity Full timeCustomer Service Advisor - Arabic speaker (Abu Dhabi) Job Description: This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers. Essential Functions/Core Responsibilities: Receive in-bound calls from customers, prospects, and non-customers while...
-
Customer Service Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SupportFinity™ Full timeCustomer Service Advisor - Arabic speaker (Abu Dhabi)Job Description:This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.Essential Functions/Core Responsibilities:Receive in-bound calls from customers, prospects, and non-customers while maintaining...
-
Service Advisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AL Nabooda Automobiles LLC. Full timeJoin Our Team as a Service AdvisorAre you a customer-focused professional with a passion for automobiles and a strong ability to build relationships? Do you excel in a fast-paced environment and have experience providing top-notch service and advising customers on their vehicle needs? If so, we'd love to have you join our team as a Service AdvisorAbout...
-
Multilingual Customer Advisor
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Part timeAbout the Position: A3malouna is seeking a highly skilled and multilingual Multilingual Customer Advisor to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through telephone services, ensuring timely and efficient resolution of their queries and concerns.Key...
-
Customer Technology Advisor
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Kyndryl Full timeCustomer Technology Advisor page is loaded Customer Technology Advisor Apply remote type In Person locations KAE51629 Abu Dhabi (KAE51629) Regus Al Bateen C6 time type Full time posted on Posted Yesterday job requisition id R-28311 Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends...
-
Customer Service Representative
8 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Part timeJob OverviewA3malouna is seeking a highly skilled CUSTOMER SERVICE ADVISOR to join our team in Abu Dhabi. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to existing and potential customers through telephone services.About the RoleThis position is accountable for delivering high-quality customer service while...
-
Mechanical Service Advisor
22 minutes ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Liberty Car Care L.L.C Full timeJob Title: Mechanical Service Advisor Vacancy: 1 Vacancy Nationality: Any Nationality Gender: Male Job Description We are seeking a dynamic and detail-oriented Mechanical Service Advisor to join our technical team. The ideal candidate will play a dynamic role. Responsibilities Greeting customers and directing them to an available technician. ...
-
Financial Services Advisor
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeAre you an ambitious and results-driven individual looking for a challenging role? Do you have a passion for delivering exceptional customer service and contributing to business growth? If so, we want to hear from you! As a Financial Services Advisor, you will be responsible for providing expert advice to customers on financial products and services,...
-
Customer Service Specialist
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Full timeAs a Customer Service Advisor at A3malouna.com, you will be responsible for providing exceptional customer service support and resolving routine problems regarding client's product or services.Key ResponsibilitiesEnsure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')Clarify customer requirements; probe for...
-
Customer Service Advisor
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Webhelp Full timeEssential Functions/Core ResponsibilitiesReceive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and...
-
Customer Service Advisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Webhelp Full timeEssential Functions/Core Responsibilities Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information...
-
Customer Service Advisor
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Webhelp Full timeEssential Functions/Core ResponsibilitiesReceivein-bound calls from customers, prospects and non-customers whilemaintaining established standards for number of calls, pick-uptime, duration of call and quality of call.Provide high qualitycustomer service by answering customer enquiries efficiently andpolitely with correct and complete information and redirect...