Operational Excellence Manager – Contact Center Specialized

At Faithful Executive , we pride ourselves on connecting exceptional talent with outstanding opportunities across the Middle East region. Our commitment to excellence and innovation sets us apart in the recruitment landscape. We are currently seeking an experienced professional for one of our clients in the business strategy and operations sector. This is a...

At Faithful Executive, we pride ourselves on connecting exceptional talent with outstanding opportunities across the Middle East region. Our commitment to excellence and innovation sets us apart in the recruitment landscape. We are currently seeking an experienced professional for one of our clients in the business strategy and operations sector. This is a...

Operational Excellence & Lean Six SigmaProven expertise in Lean, Kaizen, and process improvement in contact center environments.Experience in service quality monitoring and workforce productivity enhancement.Hands-on experience in root cause analysis, cost-benefit analysis, and automation adoption.Experience in deploying real-time performance dashboards for...

Job Summary:We are seeking a highly skilled Communication Center Operator to join our team. As a key member of our communication team, you will be responsible for answering and directing telephone calls, as well as providing exceptional customer service to our guests.The ideal candidate will have excellent communication skills, both written and verbal, and...

About the Role: As a key member of our team, you will drive operational excellence initiatives to enhance business performance and foster a culture of continuous improvement.Job Description: We are seeking an experienced Business Excellence Manager to lead process improvement projects, develop and implement strategies for operational efficiency, and...

Key Responsibilities:Guarantee the success of each food and beverage outlet and banquet as an independent profit center.The Management Team should be accountable for the profitability of each outlet.Mission Statement:To achieve high standards in food and beverage service, maintain excellent customer relationships, and consistently meet our goals.Budget...

As a Service Excellence Champion, you will be responsible for delivering exceptional service and ensuring that every guest has an unforgettable experience. Your excellent communication and problem-solving skills, combined with local knowledge, will make you an invaluable asset to our team.Your key responsibilities will include:Providing personalized service...

Team Leader Contact Centre Inbound - (Emiratised role)At RAKBANK, we are committed to nurturing a culture of innovation, growth, and excellence. We go beyond being a bank – we are a thriving community fueled by teamwork, advanced solutions, and unwavering standards of governance.Are you ready to lead, motivate a team, and craft outstanding customer...

Key ResponsibilitiesGuest SatisfactionThe Guest Experience Leader will be responsible for ensuring that all guests have an exceptional experience at our hotel, including responding to feedback and resolving any issues that may arise.Team DevelopmentThis individual will also be responsible for developing and training team members to provide excellent service,...

Call Center AgentLocation: RAKRole Purpose:The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their...