Call Center Agent

7 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Call Center Agent

Location: RAK

Role Purpose:
The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.

Key Accountabilities of the role:

  • Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
  • Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
  • Educate clients on the use of ADIB Securities trading platforms and tools.
  • Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
  • Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
  • Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
  • Participate in team meetings and training sessions to stay updated on company policies and procedures.

Specialist Skills / Technical Knowledge Required for this role:

  • Previous experience in a call center, customer service, or stock brokerage environment.
  • Knowledge of stock market principles and trading platforms.
  • Good presentation skills, poise, and product knowledge.
  • Strong time-management and communication skills.
  • Knowledge of Microsoft Word and PowerPoint.
  • Ability to work under pressure.
  • Fluent in Arabic and English.
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