IT Support

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Firas General Contracting Full time

Job Description:

  1. Provide L1 & L2 level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
  2. Coordinate with IT Helpdesk to resolve user hardware/software issues on desktops/laptops.
  3. Resolve problems related to network printers and escalated major printer issues.
  4. Interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives.
  5. Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required, and make recommendations on technical issues for process improvement.
  6. Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.
  7. Provide daily status updates on helpdesk issues/requests and calls attended to management for review and decision making.

Required Skills & Qualifications:

  1. Bachelor's Degree in IT with 3+ years UAE Experience
  2. CCNA, A+, Office 365, Azure, Exchange 365, SharePoint, Teams, Outlook, OneDrive
  3. Win Server 2019, 2022, Win 10, 11, VMware, Hyper-V
  4. Asset Labeling, Inventory, Tracing, Scanning, Crimping, Keystone, and RJ45 and RJ11 termination
  5. Knowledge of IT Systems/Architecture
  6. Knowledge of IT Service Support Functions
  7. Excellent English Communication Skills

Salary: 6K

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