Senior Salesforce Product Analyst
1 day ago
WhatYou'll Be Doing
- Work in a scrum team dedicated tosupporting the cross-functional business units of the CustomerFirst organization and federalstakeholders
- Responsible for the end-to-endsolution; including requirement gathering, implementing, testing,deploying, monitoring, and reporting successmetrics
- Refine user stories leveraginganalysis, interviews, workshops, surveys, and othermethodologies
- Craft technical requirementdocuments, process flows, and functional and system designspecifications
- Build and design solutions forSalesforce and related systems, leveraging product analysts,developers and admins as needed
- Skilled tocreate detailed test plans, test scenarios, and testdata
- Configure fields, workflows,roles/permissions, page layouts, custom objects, custom recordtypes, reports, saved searches anddashboards
- Provide production support duringsystem interruptions, including root cause analysis, issueresolution, deployment and remediation
- Lead thedocumentation of support issues on a wiki(like) platform and updateit on an ongoing basis
- Participate in Agileceremonies, including sprint planning, backlog refinement, andsprint reviews.
What You'llBring To The Role
- 5+ years of IT experience including3+ years of hands-on implementation of Experience Cloud, ServiceCloud
- Experience with Government Cloud Plus ispreferred
- Experience designing and supportinglarge scale, technically complex solutions on Salesforce andassociated ecosystem
- Deep understanding andtrack record of streamlining functional areas such as Sales,Support, and Customer Experience
- Ability toanalyze the business processes and business systems forinefficiencies and lead internal customers tosuccess
- Ability to facilitate recommendationsfor solutions or improvements and reviewing solutions that can beaccomplished through new technology or alternative uses of existingtechnology
- Background using one or more of thelanguages such as APEX, Visualforce, JavaScript,preferred
- Ability to excel in a fastgrowing/fast paced environment delivering accuracy while managingto deadlines where adaptability is imperative
- A"security first" mindset
SalesforceCertifications Preferred (ex. Certified Administrator,Sales/Service/Experience CloudConsultant)
Additionalrequirements:
- This position requires the ability toaccess federal environments and/or have access to protected federaldata. As a condition of employment for this position, thesuccessful candidate must be able to submit documentationestablishing U.S. Person status (e.g. a U.S. Citizen, National,Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) uponhire.
Comunication skills,Productsmanagement
Employment Type : FullTime
Department / Functional Area: Product Development,Product Management
Experience: years
Vacancy: 1
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