Operations Manager
3 weeks ago
Key Responsibilities
Operational Strategy& Efficiency
Develop and implementoperational policies and procedures to enhanceproductivity.
Identify and execute processimprovements to increase efficiency and reduce costs.
Collaborate with the executive team to align operationswith company goals.
Team Leadership &Management
Oversee daily operations ensuringalignment with strategic goals.
Managementor and develop the operations team to ensure highperformance.
Foster a collaborativeenvironment that encourages teamwork and accountability.
Client Service Excellence
Ensure alloperational activities contribute to a high standard of clientservice.
Address and resolve clientinquiries and issues in coordination with the sales and clientrelations teams.
Develop and implementstrategies to enhance client satisfaction andexperience.
Budgeting & FinancialOversight
Prepare and manage operationalbudgets monitoring expenses and allocating resourcesefficiently.
Provide regular financialreports on operational performance identifying areas forimprovement.
Work closely with finance toensure accurate financial tracking and reporting.
Vendorand Partner Relations
Manage relationshipswith external vendors service providers and partners.
Negotiate contracts and maintain strong vendorrelationships to ensure highquality services.
Regularly evaluate vendor performance and identify newopportunities for partnerships.
Compliance &Risk Management
Ensure compliance with allregulatory requirements related to real estateoperations.
Conduct regular risk assessmentsto mitigate potential operational risks.
Develop contingency plans to ensure operational continuity in caseof disruptions.
Reporting & Analytics
Track and analyze key operational metrics to assess andenhance efficiency.
Provide regular reportsto management on operational successes and areas needingimprovement.
Use datadriven insights to makeinformed decisions and adjust strategies as necessary.
Key Performance Indicators (KPIs)
Operational Efficiency
Reduction inoperational costs by a targeted percentage per quarter.
Improved process turnaround times by a set number ofdays.
Client Satisfaction
Maintain a client satisfaction score of specific score orpercentage.
Increase client retention rateby a targeted percentage yearoveryear.
BudgetManagement
Ensure operations remain withinthe allocated budget.
Reduce waste andoperational expenses without compromising quality.
TeamPerformance
Increase team productivity andefficiency by a specific percentage.
Ensuretimely completion of team projects and milestones.
Compliance
Maintain zero complianceviolations.
Complete regular compliancetraining and assessments.
Requirements Bachelor s degree in Business Administration Operations ManagementReal Estate or a related field.
Minimum of57 years of experience in operations management preferably in realestate or property investment.
Proven trackrecord of improving operational efficiency and managingbudgets.
Strong knowledge of the Dubai realestate market and regulatory requirements.
Excellent leadership organizational and problemsolvingskills.
Proficiency in operational softwareCRM systems and data analysis tools.
Abilityto work independently as well as collaboratively acrossdepartments.
Strong communication skills;fluency in English is required and proficiency in Arabic is aplus.
What We Offer
Competitive salary and performancebased bonuses.
Opportunities for career growth and professionaldevelopment.
A supportive and collaborativework environment.
Access to a diverseportfolio of highquality properties.
Healthinsurance and other benefits.
Benefits
Key Skills
SixSigma,Lean,Management Experience,Process Improvement,MicrosoftOutlook,Analysis Skills,Warehouse Management System,OperationsManagement,Kaizen,Leadership Experience,SupervisingExperience,Retail Management
Employment Type: Full Time
Experience: 0-1 years
Vacancy: 1
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