Operations Manager

1 week ago


Dubai, Dubai, United Arab Emirates Sinder | سندر Full time

To be considered for this role, you must join the Sinder waitlist:

Operations Manager

Company

Sinder is a fintech company in the UAE focused on providing straightforward, accessible, and innovative financial services. From a zero-FX Cashback Card and digital wallet to changing the landscape for lending, Sinder is revolutionizing the way expats manage their finances. Join the movement and be part of changing finance for the better.

Key Responsibilities

  1. Develop and implement strategic operational plans aligned with Sinder's broader business goals.
  2. Collaborate with senior leadership to forecast and plan resource needs (budget, staffing, technology).
  3. Identify, design, and implement process improvements to optimize operational workflows.
  4. Work with cross-functional teams (Product, Tech, Compliance) to streamline customer onboarding, payment processing, and day-to-day activities.
  5. Recruit, mentor, and lead a high-performing operations team.
  6. Set clear performance targets, regularly review team metrics, and nurture a culture of continuous improvement.
  7. Establish and maintain strong relationships with key partners (payment processors, logistics providers, technology vendors).
  8. Negotiate contracts and service-level agreements to ensure cost-effectiveness and quality.
  9. Ensure all customer-facing and internal operations adhere to high-quality standards and regulatory requirements.
  10. Monitor operational KPIs, troubleshoot issues, and implement corrective actions swiftly.
  11. Collaborate with the Compliance Manager to ensure operations align with AML, KYC, and fraud prevention policies.
  12. Proactively identify operational risks and implement mitigation strategies.
  13. Oversee the creation of regular operational reports and dashboards for senior management.
  14. Leverage data analytics to drive insights, identify trends, and recommend initiatives for operational efficiency.
  15. Stay updated on fintech trends, technologies, and best practices to keep Sinder's operations cutting-edge.
  16. Champion innovation by exploring new tools and processes to enhance our product and service offerings.

Qualifications & Skills

  1. Educational Background : Bachelor's degree in Business, Operations Management, Finance, or related field. Master's degree or professional certification (Six Sigma, PMP) is a plus.
  2. Experience : 3–5+ years in operations management within fintech, banking, or payments. Proven track record of optimizing processes and leading cross-functional teams.
  3. Technical Proficiency : Familiarity with operational tools (project management software, CRM systems, BI dashboards). Comfortable analyzing data and reporting on operational KPIs.
  4. Soft Skills : Ability to inspire teams and foster a culture of continuous improvement; skilled at identifying process gaps and implementing data-driven solutions; clear and concise communication; adaptability to thrive in a fast-paced, rapidly changing fintech environment.

What We Offer

  1. Impactful Role : Shape the operational strategy and processes at Sinder from day one.
  2. Competitive Compensation : Salary plus benefits commensurate with experience.
  3. Professional Growth : Opportunity to expand operational functions as the company grows and enters new markets.
  4. Dynamic Work Environment : Collaborate with forward-thinking teams in a vibrant fintech setting.

Ready to drive operational excellence at Sinder?

Remember, to be considered for this role, you must join the waitlist :

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

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