Call Center Representative

3 weeks ago


Dubai, Dubai, United Arab Emirates JLL Full time

Here is some of whatyou will do:

  • Answer all incoming calls and performappropriate functions as needed; verify and update call centerdocuments.
  • Provide excellent customer serviceto all internal and external customers and a willingness to ensurethat all communication and interactions are of the highest degreeof professional behavior.
  • Follow the escalationprocess for all urgent and emergency work orders or related serviceneeds.
  • Respond and follow through on requestsfor information, including completing research using availableresources provided.
  • Process the Corrigo To Dosproperly, ensuring To Dos are checked continuously, and processtimeline work order processes. Ensure work orders are dispatchedproperly and immediately.
  • Continually monitortelephone queue time data to maximizeproductivity.
  • Complete data entry usingmultiple work request applications, including records of customerinteractions, transactions, comments, andcomplaints.
  • Maintain vigilant awareness ofclient requirements for the confidentiality and privacy ofpatients.
  • Suggest improvements for the role andteam, including providing feedback on the efficiency of thecustomer service process.
  • Embrace and abide bythe firm's Code of Business Ethics and adhere to all JLLpolicies and JLL Healthcare Solutions Call Centerpolicies.
  • Demonstrate the willingness andability to develop new skills by assuming additional projects andtasks.
  • Complete all training objectivesspecified by management

Here is who we arelookingfor:

Required

  • High School Diploma orGED
  • 1+ years of applicable working experiencein a Call Center environment
  • Ability tosmoothly operate Windows OS desktopcomputer.
  • Competent knowledge and functioningusing related Software Tools: WebEx, Microsoft Office Suite tools(+ MS Teams, Excel, Word, SharePoint, OneDrive), Corrigo, GenesysCloud

Preferred

  • An associate or bachelor'sdegree
  • Familiarity with hospital or healthcaresystems and routines
  • Previous experience in aservice dispatch or customer serviceposition
Key Skills
Comunication skills,AdminstrativeSkill
Employment Type : FullTime
Department / Functional Area: Administration
Experience: years
Vacancy: 1

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