Call Center Representative
3 weeks ago
Here is some of whatyou will do:
- Answer all incoming calls and performappropriate functions as needed; verify and update call centerdocuments.
- Provide excellent customer serviceto all internal and external customers and a willingness to ensurethat all communication and interactions are of the highest degreeof professional behavior.
- Follow the escalationprocess for all urgent and emergency work orders or related serviceneeds.
- Respond and follow through on requestsfor information, including completing research using availableresources provided.
- Process the Corrigo To Dosproperly, ensuring To Dos are checked continuously, and processtimeline work order processes. Ensure work orders are dispatchedproperly and immediately.
- Continually monitortelephone queue time data to maximizeproductivity.
- Complete data entry usingmultiple work request applications, including records of customerinteractions, transactions, comments, andcomplaints.
- Maintain vigilant awareness ofclient requirements for the confidentiality and privacy ofpatients.
- Suggest improvements for the role andteam, including providing feedback on the efficiency of thecustomer service process.
- Embrace and abide bythe firm's Code of Business Ethics and adhere to all JLLpolicies and JLL Healthcare Solutions Call Centerpolicies.
- Demonstrate the willingness andability to develop new skills by assuming additional projects andtasks.
- Complete all training objectivesspecified by management
Here is who we arelookingfor:
Required
- High School Diploma orGED
- 1+ years of applicable working experiencein a Call Center environment
- Ability tosmoothly operate Windows OS desktopcomputer.
- Competent knowledge and functioningusing related Software Tools: WebEx, Microsoft Office Suite tools(+ MS Teams, Excel, Word, SharePoint, OneDrive), Corrigo, GenesysCloud
Preferred
- An associate or bachelor'sdegree
- Familiarity with hospital or healthcaresystems and routines
- Previous experience in aservice dispatch or customer serviceposition
Comunication skills,AdminstrativeSkill
Employment Type : FullTime
Department / Functional Area: Administration
Experience: years
Vacancy: 1
-
Call Center Representative
3 days ago
Dubai, Dubai, United Arab Emirates Ontime Group Full timeWe are looking for a highly skilled Call Center Representative to join our team. As a key member of our customer support team, this individual will be responsible for providing exceptional customer service and support.Key ResponsibilitiesProvide timely and effective resolutions to customer complaints and issues.Stay up-to-date with product knowledge and...
-
Call Center Representative
4 weeks ago
Dubai, Dubai, United Arab Emirates Beno Full timeWe are looking for an experienced Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively addressing customers calls, requirements, inquiries and complaints; keeping customer satisfaction at the core of every decision and...
-
Telephone Call Center Representative
3 days ago
Dubai, Dubai, United Arab Emirates Vignette Collection Full timeAbout the Job: At Vignette Collection, we pride ourselves on delivering exceptional customer experiences through our dedicated front desk team. As a Telephone Call Center Representative, you will be responsible for providing top-notch customer service and support to our guests, ensuring a seamless and enjoyable experience.Main Responsibilities:Respond to...
-
Call Center Specialist
1 day ago
Dubai, Dubai, United Arab Emirates EverWell Home Health Care Center LLC Full timeThe Call Center Specialist role at EverWell Home Health Care Center LLC involves managing incoming calls, responding to client inquiries, and resolving issues in a timely and effective manner. This position requires strong organizational skills, attention to detail, and excellent communication skills.Key Responsibilities:Manage client calls and respond to...
-
Call Center Representative
5 days ago
Dubai, Dubai, United Arab Emirates JLL Full timeHere is some of what you will do:Answer all incoming calls and perform appropriate functions as needed; verify and update call center documents.Provide excellent customer service to all internal and external customers and a willingness to ensure that all communication and interactions are of the highest degree of professional behavior.Follow the escalation...
-
Call Center Representative
2 days ago
Dubai, Dubai, United Arab Emirates Enspa Limited Full timeAbout UsThe House of Enspa is a dynamic and customer-centric organization that empowers women through inner beauty. We are committed to providing exceptional service and innovative solutions to our customers.Job OverviewWe are seeking a highly skilled Call Center Agent to join our team. The successful candidate will be responsible for handling a high volume...
-
Call Center Agent
6 days ago
Dubai, Dubai, United Arab Emirates Ontime Group Full timeWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManage...
-
Marketing and Call center Manager
2 hours ago
Dubai, Dubai, United Arab Emirates DermaMax Medical Center Full timeMarketing Specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles, and tactics. Marketing Specialist responsibilities include: Conducting market research to find answers about consumer requirements, habits, and trends ...
-
Call Center Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates Al Zahra Hospital Full timeThe job of Call Center employee is to receive and answer calls from patients requiring medical services or clarification regarding a medical entity, including appointments and scheduling of the patient to their desired doctors. Hospital Call Center can be of two types – inbound (received calls) and outbound (make calls). In either case, the call center...
-
Call Center Agent
4 days ago
Dubai, Dubai, United Arab Emirates Al Zahra Hospital Full timeThe job of Call Center employee is to receive and answer calls from patients requiring medical services or clarification regarding a medical entity, including appointments and scheduling of the patient to their desired doctors. Hospital Call Center can be of two types – inbound (received calls) and outbound (make calls). In either case, the call center...
-
Call Center Executive
4 weeks ago
Dubai, Dubai, United Arab Emirates Dr Joy Dental Clinic Full timeAre you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative Modern Environment : Work in a state-of-the-art dental clinic equipped with...
-
Senior Call Center Management
2 days ago
Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full timeAbout the Senior Call Center Management RoleWe are seeking an experienced Senior Call Center Manager to lead our team of customer service representatives. As a key member of our management team, you will be responsible for driving business results through exceptional customer service, while developing and implementing strategies to enhance team...
-
Call Center Representative
2 days ago
Dubai, Dubai, United Arab Emirates Tafaseel Group Full timeJob Type: TemporaryVisa Status: Own Visa Key Responsibilities:1. Call Management: Answering inquiries related to event details, including location and general topics.Assisting with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations.Offering guidance on travel and...
-
Call Center Supervisor
5 days ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeCall Center Supervisor (Automotive Industry)Our client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, CIS region. They deal with the distribution of Auto parts, Batteries and Lubricants products, etc.We are seeking an Call Center Operation Supervisor. The Operations...
-
Call Center Supervisor
5 days ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeOur client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, and CIS region. They deal with the distribution of auto parts, batteries, and lubricants products.We are seeking a Call Center Operation Supervisor. The Operations Supervisor oversees the daily operations of...
-
Call Center Supervisor
4 days ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeOur client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, and CIS region. They deal with the distribution of auto parts, batteries, and lubricants products.We are seeking a Call Center Operation Supervisor. The Operations Supervisor oversees the daily operations of...
-
Call Center Supervisor
1 day ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeOur client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, and CIS region. They deal with the distribution of auto parts, batteries, and lubricants products. We are seeking a Call Center Operation Supervisor . The Operations Supervisor oversees the daily operations...
-
Coordinator Call Center
1 day ago
Dubai, Dubai, United Arab Emirates Dubaicareers Full timeJoin to apply for the Coordinator Call Center role at Dubai Careers - A Smart Dubai InitiativeResponsibilitiesMaintain effective communication channels between the contact center and other departments to ensure seamless collaboration.Coordinate the day-to-day operations of the call center to ensure efficient service delivery and customer satisfaction.Monitor...
-
Call Center Agent
1 week ago
Dubai, Dubai, United Arab Emirates Sundus Full timePosition Title: Call Center AgentJPC – 3225Location: DubaiLanguage: Excellent in English & Arabic.Exclusively for UAE NationalJob DescriptionManaging large amounts of inbound and outbound calls in a timely manner.Following call center "scripts" when handling different topics.Identifying customers' needs, clarify information, research every issue and...
-
Call Center
3 days ago
Dubai, Dubai, United Arab Emirates Dautom Full timeDautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent. Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust,...