Floor Supervisor
1 week ago
Job Description - Floor Supervisor (FLO000090)
Job Number:FLO000090
Description- Handle customers' bill payments and deal with any complaints.
- Oversee work done by all staff members and closely follow up on the team's adherence to the brand's set preparation techniques.
- Participate in achieving the organization's goals and the set targets of the brand, ensuring proper implementation of the SOP.
- Greet customers upon their arrival, present them with the menu, assist them in the selection, and visit their table to ensure their satisfaction.
- Participate in the restaurant's opening and closing procedures, ensuring proper respect for norms and guidelines.
- Help in conducting the monthly inventory for all brand equipment.
- Ensure proper uniform and personal hygiene cleanliness at all times.
- Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training, and relaying the team's requests to hierarchy.
- Technical Degree in Food and Beverage or Hospitality Management.
- 3 - 4 years of experience in F&B operations, with at least 1 year in a similar supervisory role.
- Teamwork: level 2.
- Commercial Understanding: level 2.
- Customer Focus: level 3.
- Decision Making: level 1.
- Initiative: level 3.
- Developing and Motivating Others: level 3.
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