Core Agent
2 weeks ago
- Handles all guest interactionswith the highest level of hospitality and professionalism,accommodating special requests whenever possible; resolves customercomplaints; ist customers in all inquiries in connection with hotelservices, hours of operations, key hotel personnel, in-houseevents, directions, etc. Responds to all guest requests in anaccurate and timely manner making recommendations based on localknowledge and hotel practices.
- Processespackages, faxes, messages, and mail which may be either outgoing orincoming in an accurate and timelymanner.
- Works harmoniously and professionallywith co-workers and supervisors.
- ure that deskcollateral and information for restaurants, museums, attractions,maps, and other local attractions are updated and current. Knowswhat activities are available in the city (theatre, sports,concerts, shows, special exhibits, sightseeing) and elishes closecontacts with vendors in these areas in order to provideinformation, ticketing, and reservations forguests.
- Stores and retrieves guest luggage andpackages.
- Utilizes a variety of softwareprograms to accurately input special arrangements the guest hasmade and to ure proper billing.
- ists withresponsibilities and duties in the absence of or due to heavyvolume in the areas of the Bellstand, Business Center, and lobbycoverage.
- Provides basic trouble-ing supportfor in-room services such as Internet, TV movies, games, and Webservice.
- Works closely with Bell Staff toensure smooth handling of guest luggage, deliveries and specialrequests.
What YouBring
- Aminimum of at least 2 years of experience in the similar role in aluxury brand
- Proficient in English (speaking,reading, writing)
- Excellent interpersonal,verbal, and written communicationss
Guest Services,Housekeeping
Employment Type : Full Time
Department / Functional Area: Chefs,F&B,Housekeeping,Front Desk
Experience: years
Gender: Male
Vacancy: 1
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