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Duty Manager
4 weeks ago
- Support our company'sphilosophy and company culture through the use of the 11 Pillarsand Departmental Legendary Quality Experiences, on a daily basis,to ensure Guest Satisfaction and the achievement of our MissionStatement.
- Ensure proper, efficient andprofitable functioning of the Front Office, which includesReception, Cashiers and Concierge.
- Ensure awarm and genuine arrival and departureexperience.
- Ensure that all Guest ServiceExecutives/Agents are groomed according to hotelstandards.
- Ensures that all guests receiveprompt, cordial attention and personal recognition and resolvesrelated problems.
- Attends to and investigatecomplaints, address the department concerned and respond toguest.
- Raise accurate and detailed log entriesfor all incidents and occurrences in thehotel.
- Handle guest complaints and commentsrelating to the department tactfully.
- Informand co-ordinate with other operating departments e.g. Housekeeping,Engineering, Sales and Butlers of Front Office matters which mayconcern them.
- Ensures that last minute changesto the departments roster are coordinated and appropriate to ensurea smooth operation.
- Liaise with the FrontOffice Manager, Guest Relations Manager and Chief Concierge toco-ordinate on staffing levels according to dailymovements
- Ensure that Legendary QualityStandards, policies and procedures of MOAUH are properly understoodand followed through.
- Drives the team on adaily basis towards the hotels Key Performance Indicators,including upselling and Fans of MOsignups.
- Identify quality improvement trendsand effectively communicate issue to the Assistant Director ofRooms.
- Initiates new procedures to increaseefficiency, productivity and maximum guestsatisfaction.
