IT Support Engineer
3 weeks ago
Our client is a prominent portfoliocompany of a respected family office, dedicated to investing inhigh-potential technology startups and innovationprojects.
JobDescription
- Perform installations, modificationsand repairs of computer hardware and softwaresystems
- Address and troubleshootstaff-generated L1 technical issues and processproblems
- Regularly test and optimise systemfunctionality, including conducting ad-hoc benchmarking requestsand making recommendations to improve performance andefficiency
- Assist with network design, softwareinstallation and ensure compatibility with existingsystems
- Consult with users on their IT needs,place orders and train/demo them on new software using relevantmethods
- Document updates, inventory and stay upto date with the latest technological advancements throughworkshops and professional societies
The SuccessfulApplicant
- Bachelor's degree ininformation technology (or similar) with CISSP, ITIL, AWS or MCSEstyle qualifications highly preferred
- A minimumof 5 years experience as an IT Support Engineer ideally with appleproducts, covering network/systems security, access controls andgeneral IT support with mid-to-large sizeorganisations
- Exceptional communication andinterpersonal skills, supporting staff in a calm and diplomaticmanner
- A technology savvy individual with aninquisitive mindset, a self-learner and always actively seekingopportunities to try and test innovative developments in theindustry
- Ability to thrive in a high-pressureenvironment, responding to requests and issues at pace
What's onOffer
- Attractive, tax-freesalary
- Significant exposure to senior leadersand a diverse range of cutting-edge technologyprojects
- Troubleshooting:Strong ability to diagnose and resolve hardware and software issuesacross various devices andplatforms.
- NetworkingKnowledge: Understanding of networking concepts,protocols (TCP/IP, DNS, DHCP), and troubleshooting network-relatedproblems.
- OperatingSystems: Proficiency in supporting multipleoperating systems (Windows, macOS,Linux).
- HardwareKnowledge: Familiarity with computer components,peripherals, and installationprocedures.
- SoftwareProficiency: Experience with common softwareapplications and tools, including productivity software andcollaboration tools.
CommunicationSkills
- Customer ServiceOrientation: Ability to provide clear, friendly, andeffective support to users with varying levels of technicalexpertise.
- DocumentationSkills: Competence in documenting issues,resolutions, and processes for future reference andtraining.
Problem-SolvingSkills
- AnalyticalThinking: Ability to analyze problems logically anddevelop effective solutionsquickly.
- Prioritization:Skill in managing multiple issues simultaneously and prioritizingtasks based on urgency andimpact.
InterpersonalSkills
- TeamCollaboration: Ability to work effectively withother IT team members anddepartments.
- TrainingAbility: Capacity to educate users on best practicesand effective use oftechnology.
Adaptability
- LearningAgility: Willingness to learn new technologies andadapt to changing environments andtools.
- Flexibility:Ability to handle unexpected issues and shifts inpriorities.
SecurityAwareness
- CybersecurityKnowledge: Understanding of security best practicesand awareness of potential threats to systems anddata.
Tools andSoftware
- TicketingSystems: Experience with IT service management tools(e.g., Jira, ServiceNow) for tracking user issues andresolutions.
- Remote SupportTools: Familiarity with remote desktop supportsoftware (e.g., TeamViewer, AnyDesk) to assist usersremotely.
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