Sales Consultant

2 weeks ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time
Roles and responsibilities

As a Sales Consultant, you will beresponsible for driving incremental Spare Parts sales with currentcustomers and developing new customers within the assigned area.This involves on-site visits, prospecting, quoting/asking forbusiness, successfully closing the sale, and customer follow-up.You will bring value-added solutions through relationship buildingand technical knowledge.

Whatyou will do:

  • Achieve Parts sales and profitabilitytargets and deliver the business plan by selling Aftermarketproducts to the customers
  • Handle customerinquiries and communications, ensuring excellent customerexperience, resolving customer complaints, and implementing methodsto exceed customer expectations
  • Updatecustomers, search the market for new customers and parts salesshops
  • Analyze and manage parts businesspotential and penetration to the assignedcustomers
  • Gather and report back marketintelligence in the area of Aftermarket, propose new parts rangesto be added to the existing offerings
  • Ensurethat customer's monthly overdues are not more than theagreed target

Required skills to besuccessful:

  • Demonstrated customer service skillsand the ability to develop strong businessrelationships
  • Strong sales skills including theability to sell opportunities, ideas, and concepts, strongnegotiation and closing skills
  • Commercialattitude and understanding
  • Negotiation skillsand business-minded
  • Able to deal professionallywith customer middle and senior management andoperators/technicians
  • Skilled at self-planningand time management
  • Presentable and able topromote the company
  • Strong computer skillsincluding good working knowledge of MicrosoftOffice
  • Good communicator in English; Arabic isan advantage

About theteam:

You will be part of adynamic team within the FAMCO department, reporting to the PartsManager.

What equips you for therole:

  • ADegree or Diploma or equivalent Technicalqualification
  • A strong technical knowledge ofearthmoving machines, with a minimum of 5 years Parts and/orworkshop experience
  • Excellent communication andinter-personal skills
  • Self-motivated andcustomer-focused nature
  • Must maintain a highstandard of ethics and integrity
Desired candidate profile

. SalesExpertise:

  • ProductKnowledge: In-depth understanding of the products orservices being offered, including features, benefits, and how theycompare to competitors.
  • SalesTechniques: Familiarity with various salesstrategies, such as consultative selling, upselling, cross-selling,and closingtechniques.
  • Customer-CentricApproach: Focusing on understanding thecustomer's needs and offering personalized recommendationsthat solve their problems or fulfill theirdesires.

2.CommunicationSkills:

  • ActiveListening: Paying close attention to what customerssay to fully understand their needs, preferences, andconcerns.
  • Clear and PersuasiveCommunication: Explaining products or servicesclearly and persuasively, using language the customer can easilyunderstand.
  • PresentationSkills: Delivering product demonstrations,presentations, or proposals in an engaging and informativeway.

3. RelationshipBuilding:

  • BuildingTrust: Developing strong, long-term relationshipswith customers by demonstrating expertise and offering reliable,honestadvice.
  • Networking:Creating and maintaining a network of contacts and potentialclients to generate new businessopportunities.
  • CustomerRetention: Following up with clients after sales toensure satisfaction, solve any problems, and keep them coming backfor future purchases.

4.Problem-Solving:

  • Solution-Oriented:Identifying the customer's specific needs and offering thebest solution to meet those needs, even if it means customizing aproduct or service.
  • OvercomingObjections: Handling objections or concerns fromcustomers with confidence, empathy, and well-reasoned argumentsthat align with the customer's bestinterests.
Key Skills
Sales Department,Sales Transactions,SalesExperience
Employment Type :Full-time
Department / Functional Area: Sales
Experience: years
Gender: Male
Vacancy: 1

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