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Duty Manager
4 weeks ago
KEY DUTIES ANDRESPONSIBILITIES
Please note thatthis is not an exhaustive list of everything that needs to bedone. Anantara employees always find new ways to lookafter the business their guests and theircolleagues. Within this the keyresponsibilities for this positionare:
- To be the main point of guestcontact 24 hours.
- Monitor all night arrivalsensuring all requests are carried out smoothly. Ensureall reservations are honoured or dealt with as quickly and smoothlyas possible. Deal with VIP roominspections/arrivals/departures.
- Ensure allissues pertaining to guest satisfaction are met and that follow upis completed on a timely basis.
- Complete thenight audit in line with the standards and procedures of the resortfor night manager.
- Submit housekeeping andcleaning requests as required.
- Ensure all teammember are up to date with current facts of the hotelproducts and services including room types rates relatives andfacilities food and beverage outlets spa and healthclub.
- Attend training sessions asrequired.
Qualifications:
- A degree ordiploma in Hotel Management orequivalent
- Luxury hospitality experience of 24years in related field or Minimum of 2 years experience in the samerole.
- An indepth knowledge of the hotel leisureor service sector
- Excellent communication andleadership skills.
- Strong organizational andmultitasking abilities.
- Familiarity with hotelmanagement software.
- Have a genuine passion forpeople and theindustry
AdditionalInformation :
Relocate toRemote Area
RemoteWork :
No
EmploymentType :
Fulltime
Key Skillsstockmanagement,Employee Relations,Leadership skills,DataCollection,Management Experience,Microsoft Outlook,WarehouseManagement,Business Management,Rota Management,LeadershipExperience,Supervising Experience,MRP
Vacancy: 1
