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Guest Relations Executive

4 weeks ago

united arab emirates united arab emirates Dubai Holding Full time
Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem

United Arab Emirates

Job Description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. The brand is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and luxury residences.

Madinat Jumeirah, Jumeirah’s mega-resort, is home to four ultra-luxurious hotels, all nestled within picturesque waterways. The mega-resort boasts pristine beaches, award-winning spas, state-of-the-art fitness facilities, and exclusive accommodations.

About the Job:

An exciting opportunity has arisen for a Guest Relation Executive - Food & Beverage Service in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
  • Identify and take all opportunities to enhance the quality of service.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Jumeirah customer feedback procedures.
  • Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction.
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
  • Represent the venue as the first and last point of guest contact entrusted with their welcome and fond farewell.
  • Responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.
  • Ensure a fond farewell of each guest encouraging them to return.

About You:

The ideal candidate for this position will have the following experience and qualifications:

  • One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
  • Fluent in English and an additional international language is a plus.
  • Knowledge of Food and Beverage applications: Micros and Sevenrooms.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives, and other employee benefits.

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