Guest Service Agent
10 hours ago
•Has a complete knowledge of the hotel including the geographical layout and local area/surroundings•Knowledgeable about all VIPs in house, Hotel functions and special events.•To ensure that all guests receive warm friendly welcome and to provide a courteous, efficient and professional service at all times.•To meet VIP guests upon arrival and escort them to the room.•Checks daily events and functions. •Greets and escorts guests and thoroughly checks their accommodation is according to their requested standards; To inform guest of the in- room amenities and facilities in the hotel•Supervises proper use of furniture so to avoid damage and accidents•To assist Sales team in show around or site inspection•To make sure that on queue guests sleeping in the lobby will be assisted to Traveler’s Lounge and offered complimentary coffee, tea or juice while waiting for their room•To receive room keys from receptionists and escort guests to their designated rooms as soon as the room is ready •Has a basic knowledge on check-in and check-out standard procedures to extend further assistance to Reception team whenever required•To report for duty punctually wearing the correct uniform and name tag at all times.•To maintain good working relationship with colleagues and all other departments.•To maintain a high standard of personal appearance and hygiene at all times.•To have a complete understanding of the Hotel’s Policy relating to Fire, Hygiene, Health and Safety.•To attend all training sessions/program that are requested by the Hotel’s Management.•Performs any other duties as assigned to him/her by management.•Supervises Lobby cleanliness and order at all times•Make sure that lighting, music and fountain are always operational and as per the set standards•Answers inquiries concerning the hotel services and facilities and promote all outlets and other facilities•Forward the maintenance requests (e.g. changing light bulbs) to the One touch Service•Maintains the reputation of the hotel by keeping the lobby always up to established standards•Reports unusual occurrences directly to the Managers on Duty•Interacts with all guests as well as individuals outside the hotel.•Make Daily Reports (e.g Courtesy Call Report VIP’s, Marriott Elite Members, Service Recovery, Special Occasion & Arrival reports) to be sent to designated departments including HOD’s•Make an in-house and pre-departure courtesy call to all guests & liaise with the concerned departments for requests and service improvement •Propensity in promoting Trip Advisor feedback from happy guests meet Inspects guest rooms daily, and insures that all in house guests receive their daily amenities as per set standards.• Make the Room Inspection Report and sent it to designated departments•Oversees maintenance of efficient repeat guest history.•Ability to understand, discuss and promote Marriott Rewards and Habtoor Loyalty Program according to each guidelines and scheme.• Offer the Loyalty application to Repeat Guests and send application forms to Loyalty Office.•Keep logbook for Restaurant Reservations inside or outside the hotel•Keep logbook for Loyalty Applications to monitor the quantity of Applications done in a month• Inform other operating departments, notably Housekeeping and food and Beverage Departments on matters that concern them.•Performs related duties and special projects as assigned.•Update on GR logbook all the handovers and important information•Ensure that rooms are assigned according to the reservation & as per guest’s requests.•Resolve Guests complaints that arise at the front desk.•Update complaint on profile notes and Complaint report and inform the manager accordingly.•Make sure all necessary papers will be properly filed for documentary purposes•Implement & controls the policies & regulations related to staff health & safety, Grooming, service and hygiene.•Attends & participates in daily briefings as scheduled.•Resolve Guests complaints that arise at the front desk and take necessary actions in accordance with hotel policy•Reporting all necessary complaints to the Manager on Duty•To perform any other duties as assigned by management•Ability to train new associates and ensure that they perform the tasks assigned Strong interpersonal skillsPro-active, innovative and team playerAdministrative skills and basic knowledge of Microsoft office & Outlook emailingPleasing and very approachable personalitySelf-Driven
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Guest Service Agent
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Dubai, United Arab Emirates Al Nakheel Hotel Apartments Full time**URGENTLY HIRING** **Duties and Responsibilities**: - Check-in individual Guest, Check-in groups, convention, seminars check-out all guests. - Welcoming the guest upon their arrivals using their names, with a nice smile giving then an individual tension implementing the standard check-in procedure friendly and professionally **Supportive Functions**: -...
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Guest Service Agent
7 months ago
Dubai, United Arab Emirates STARZONE SUITE Full timeWe are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...
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Guest Service Agent
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Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time**Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...
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Guest Service Agent
7 months ago
Dubai, United Arab Emirates Royal Central Hotel Full timeAs Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Responsibilities**: - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. - Coordinate with...
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Guest Service Agent
1 week ago
Dubai, United Arab Emirates Hilton Full timeGuest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
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Guest Service Agent
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Guest Service Agent
6 days ago
Dubai, United Arab Emirates Hilton Full timeGuest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
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Guest Service Agent
1 week ago
Dubai, United Arab Emirates Grand Excelsior Hotel Full time*Urgently Hiring* **Job Description**: - Listens attentively to Guest. - Confirms guest’s address and other information such as length of stay by asking questions of guest. - Verifies payment, obtains signature and confirms registration, - Uses up-selling techniques to obtain higher revenue. - Accepts cash for payment after obtaining identification from...
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Guest Service Agent
1 week ago
Dubai, United Arab Emirates Excelsior Hotel Downtown Full timeOffer professional, friendly, warm and engaging service. - Give a warm welcome and check-in guests taking into account the established SOP's. - Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues. - Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies. - Communicates...
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Guest Service Agent
6 days ago
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Guest Service Agent
9 months ago
Dubai, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
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Guest Service Agent
2 weeks ago
Dubai, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
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Guest Service Agent
7 months ago
Dubai, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
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Guest Service Agent
9 months ago
Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full timeService agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...
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Guest Services Agent
9 months ago
Dubai, United Arab Emirates MINOR Hotels Full timeThe Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He/she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider,...
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Guest Service Agent
2 weeks ago
Dubai, United Arab Emirates flora inn hotel Full time_**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to...
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Guest Service Agent
7 months ago
Dubai, United Arab Emirates Grandeur Hotel Full timeAs a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. - Welcome guests upon their arrival and assign rooms - Perform all check-in and check-out tasks - Manage online and phone reservations - Provide information about hotel,...
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Guest Service Agent
9 months ago
Dubai, United Arab Emirates MINOR Hotels Full timeThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...
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Guest Service Agent
2 weeks ago
Dubai, United Arab Emirates MINOR Hotels Full timeThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and...
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Guest Service Agent
2 weeks ago
Dubai, United Arab Emirates flora inn hotel Full time_**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to...
