Service Crew

3 weeks ago


Dubai, Dubai, United Arab Emirates EATHOS Full time

TheService Crew at Tortilla Restaurant is responsible for providingexceptional customer service to ensure a positive dining experiencefor our guests. This role involves taking food and beverage ordersserving meals and attending to customer needs while maintaining aclean and organized dining area. The ideal candidate should possessexcellent communication skills a friendly and outgoing personalityand a strong attention todetail.

Responsibilities:

  • Greetand welcome customers in a warm and friendly manner upon theirarrival.
  • Present menus to guests andprovide detailed information about the dishes and beveragesoffered.
  • Assist customers in makingmenu selections and answer any questions or concerns they mayhave.
  • Providing attentive andpersonalized service throughout the dining experience anticipatingand fulfilling customer needs.
  • Takeaccurate food and beverage orders from customers and enter theminto the POS system.
  • Check dishesand beverages for quality accuracy and presentation before servingthem to guests.
  • Provide exceptionalcustomer service throughout the dining experience attending toguests needs and addressing any issues or complaintspromptly.
  • Checking in with customersduring their meal to ensure satisfaction and promptly addressingany concerns or issues that mayarise.
  • Collaborating with theservice team to gather customer feedback and suggestions to enhancethe overall customerjourney.
  • Maintain a clean andorganized dining area including tables chairs and servingstations.
  • Ensure compliance withhealth and safety regulations and maintain hygienestandards.
  • Prepare and deliverchecks to customers process payments and handle cash transactionsaccurately.
  • Collaborate with otherteam members to provide efficient service and contribute to apositive work environment.
  • Upselladditional products and services when appropriate to enhance theguest experience.
  • Attend trainingsessions and stay updated on menu changes specials and promotionaloffers.
  • Assist with opening andclosing duties including setting up tables restocking supplies andcleaningtasks.


Requirements
  • Previousexperience as a waiter/waitress or in a customer service role ispreferred.
  • Excellentinterpersonal and communicationskills.
  • Ability to work in afastpaced environment and handle multiple taskssimultaneously.
  • Strong attention todetail and accuracy in order taking andserving.
  • Knowledge of food andbeverage menus including ingredients and preparationmethods.
  • Ability to work effectivelyin a team and collaborate withcolleagues.
  • Flexibility to workevenings weekends and holidays asrequired.
  • Basic math skills forhandling payments and givingchange.
  • Physical stamina to standand walk for extended periods and lift trays of food orbeverages.
  • Familiarity with POSsystems and order processing software is aplus.


Key Skills
FoodHandling,Restaurant Experience,Food Service,Customer Service,HandTools,Basic Math,Construction Experience,Lawn Care,MobileDevices,Cooking,Water Damage Restoration,Heavy Lifting
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 3000 - 3000

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