Support Engineering Manager

2 weeks ago


Dubai, United Arab Emirates Canonical Full time
  • Management of a professionalsupport team, including skills development and performancemanagement
  • Operational control, shiftscheduling, accountability for key performance indicators(KPIs)
  • Ensures that all customer cases areresponded to within the SLA, and in a professionalmanner
  • Act as the customer escalation contact,and ensure that such escalations are addressedappropriately
  • Accountability for customersatisfaction
  • Contribution to the supportknowledge base
  • Continuous improvement to theteam's processes and support servicedelivery
  • Hire, develop and train support teamto match business requirements
  • Work with theleadership team to drive growth and transformationinitiatives

Key Skills
Engineering
EmploymentType : Full-time
Department /Functional Area: Engineering
Experience: 3 Years - 0 Years years
Gender: Male
Vacancy: 1
Joining Date: Sun, 26 Jan2025
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