IT Support Engineer

2 weeks ago


Dubai, United Arab Emirates Payfuture Full time

The IT Support Engineer will be responsible for providing first and second-line support, incident management, and technical troubleshooting for PayFuture’s IT systems. The role requires hands-on experience with IT service management tools, network troubleshooting, system administration, and end-user support across multiple platforms.Key ResponsibilitiesProvide technical support and troubleshooting for Windows, UNIX, and Linux-based systems.Manage Active Directory (AD), SCCM client troubleshooting, and group policy configurations.Administer and support MS Office 365, Outlook, Slack, JIRA, Zendesk, and other collaboration tools.Troubleshoot and resolve network-related issues, including VPNs, Citrix XenApp, VMware vSphere, and remote access tools.Ensure smooth IT operations for employees across multiple office locations, including Dubai, India, Malta, and the UK.Maintain incident management processes, ensuring prompt ticket resolution via tools such as BMC Remedy, ServiceNow, and ITSM platforms.Monitor and maintain security applications and endpoint protection tools, such as Symantec Endpoint Protection.Provide technical assistance for software installations, upgrades, and patch management.Administer and support Azure Cloud services and administration.Perform regular system and application health checks, monitoring performance using Grafana, Jumio, and other monitoring tools.Maintain IT documentation and reports, ensuring compliance with PayFuture’s IT policies.Assist in cybersecurity and data protection measures, including software updates and security patches.Coordinate with third-party vendors and internal stakeholders for hardware and software troubleshooting.You will be a good fit if you:Have 3+ years of experience in IT Service Management, Technical Support, or Incident Management.Possess a strong knowledge of Windows (7,10), UNIX, and Linux platforms.Are experienced with Active Directory (AD) management and SCCM troubleshooting.Have hands-on experience with ticketing systems such as JIRA, ServiceNow, and BMC Remedy.Are proficient in MS Office 365, Outlook, Slack, and remote access tools.Are experienced with network administration, VPN andhave knowledge of cloud-based tools (Azure Administration, AWS).Have prior experience troubleshooting laptops, desktops, servers, and network devicesHave strong problem-solving, communication, and customer service skills.#J-18808-Ljbffr



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