IT Support Engineer

2 weeks ago

Dubai, United Arab Emirates SYSTRA Full time

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.ContextIT Support Engineer will play a key role in supporting the day-to-day technical operations, ensuring that IT systems run smoothly and efficiently, and delivering high-quality support services to the company's employees. This role requires a dynamic individual with excellent technical skills, a proactive attitude, and a service-oriented approach.Missions/Main DutiesProvide first-line and second-line support to end-users for both hardware and software issues. This includes troubleshooting a wide range of systems such as laptops, desktops, operating systems, office applications, and network devices.Efficiently log, prioritize, and resolve service desk requests and incidents within agreed timelines. Ensure that users are updated on the status of their incidents, escalating more complex issues to the appropriate level when necessary.Monitor the health and performance of the company's IT infrastructure (servers, network devices, and workstations) and perform regular checks to preemptively identify and resolve potential problems.Assist in managing Active Directory, user permissions, and access control, ensuring employees have the appropriate access to systems and resources. Handle user onboarding and offboarding in collaboration with HR.Install, configure, and maintain hardware (e.g., desktops, laptops, printers, scanners) and software (including operating systems and key business applications). Perform system upgrades and patches as necessary to ensure optimal performance.Support network-related issues (VPNs, Wi-Fi, LAN/WAN), ensuring users have reliable access to systems and services. Assist in maintaining the company’s internal network infrastructure, working with the network team when required.Maintain clear and up-to-date documentation for IT systems, procedures, and incident resolutions. Contribute to internal knowledge bases and user guides to help staff solve common issues independently.Provide end-user training and guidance on the effective use of IT systems, applications, and security practices. Act as a point of contact for IT-related queries and advice.Work closely with other IT team members (e.g., system administrators, network engineers) and external vendors to support IT infrastructure projects, resolve cross-departmental issues, and ensure efficient IT operations.Profile/SkillsBachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., Microsoft Certified IT Professional, CompTIA A+, Cisco CCNA, ITIL) will be an advantage.Minimum of 5 years of hands-on IT support experience, preferably in a corporate environment. Experience with end-user support, hardware troubleshooting, and system administration is essential. Experience in a similar engineering or technical consultancy environment is a plus.Strong knowledge of IT systems, including Windows operating systems (Windows 10/11, Windows Server), Microsoft Office 365, and common enterprise applications.Familiarity with Active Directory, user and group management, and network protocols.Hands-on experience with troubleshooting hardware and software issues on desktops, laptops, and network devices.Proficient in managing endpoint security tools.Experience with cloud services (Microsoft 365, OneDrive, SharePoint) and mobile device management (MDM) tools.Strong analytical skills with the ability to resolve technical issues quickly and efficiently.Clear, concise, and effective communication skills in both written and verbal formats. Ability to explain complex technical information to non-technical users.Ability to work collaboratively within a team, share knowledge, and contribute to collective goals.Flexible and responsive to changes in IT needs and technology.Ability to work under pressure and manage multiple priorities in a deadline-driven environment.Enthusiasm for learning and staying up to date with emerging IT trends and technologies.Knowledge of ITIL processes for incident, change, and problem management is an advantage.Systra is an equal opportunities company; this position is open to all applicants.#J-18808-Ljbffr

  • Technical Support Engineer

    5 days ago

    Dubai, Dubai, United Arab Emirates Zone IT Solutions Full time

    Zone IT Solutions is an equal opportunity employer, and we are currently seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Skills and Qualifications:Proven experience in technical support and...

  • IT Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    Al Haktur IT Solutions is seeking a highly skilled IT Support Engineer to join our team in Dubai. In this role, you will provide technical support to internal staff and clients, ensuring smooth operation of all IT systems and infrastructure. If you are passionate about troubleshooting and providing solutions to complex IT issues, this is the ideal...

  • Desktop Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Opportunity Alert! Join Us as a Junior Desktop Field Engineer in Dubai!We are on the lookout for an Immediate Joiner to fill the role of Junior Desktop Field Engineer with our client's prestigious banking team in Dubai! This is an onsite role ideal for candidates with prior experience in the banking environment who are ready to start right away.Why...

  • Desktop Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Opportunity Alert Join Us as a Junior Desktop Field Engineer in DubaiWe are on the lookout for an Immediate Joiner to fill the role of Junior Desktop Field Engineer with our client's prestigious banking team in Dubai This is an onsite role ideal for candidates with prior experience in the banking environment who are ready to start right away.Why...

  • Desktop Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Opportunity Alert! Join Us as a Junior Desktop Field Engineer in Dubai!We are on the lookout for an Immediate Joiner to fill the role of Junior Desktop Field Engineer with our client's prestigious banking team in Dubai! This is an onsite role ideal for candidates with prior experience in the banking environment who are ready to start right away.Why...

  • IT Field Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Job Description: Desktop Support Engineer Job Purpose: Seeking a motivated and detail-oriented Junior Desktop Field Engineer. Responsible for providing onsite and remote support for end-users. Ensure the efficient operation of desktop, mobile, and domain environments. Ideal candidate should have exposure to: Domain-joined devices. Mobile Device Management...

  • IT Field Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Job Description: Desktop Support Engineer Job Purpose: Seeking a motivated and detail-oriented Junior Desktop Field Engineer. Responsible for providing onsite and remote support for end-users. Ensure the efficient operation of desktop, mobile, and domain environments. Ideal candidate should have exposure to: Domain-joined devices. Mobile Device Management...

  • Software Support Engineers

    16 hours ago

    Dubai, Dubai, United Arab Emirates IT Wavelength FZE Full time

    Bachelors in Computer Application (Computers) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description Position: Software Support Engineer Candidates must have a technical qualification and should have handled end-to-end software products implementation projects. Good communication skills are required, and candidates must be willing to travel....

  • Desktop Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Exciting Opportunity Alert! Join Us as a Junior Desktop Field Engineer in Dubai! We are on the lookout for an Immediate Joiner to fill the role of Junior Desktop Field Engineer with our client's prestigious banking team in Dubai! This is an onsite role ideal for candidates with prior experience in the banking environment who are ready to start right...

  • Technical Support Engineer

    5 days ago

    Dubai, Dubai, United Arab Emirates Onix IT Solutions Full time

    Onix IT Solutions: A Career OpportunityWe are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have a Bachelor's degree in Information Technology or a related field and a minimum of 0-2 years of experience in a related field.About the RoleAs a Technical Support Engineer, you will be responsible for providing technical...

  • IT Field Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Job Description: Desktop Support EngineerJob Purpose:Seeking a motivated and detail-oriented Junior Desktop Field Engineer.Responsible for providing onsite and remote support for end-users.Ensure the efficient operation of desktop, mobile, and domain environments.Ideal candidate should have exposure to:Domain-joined devices.Mobile Device Management (MDM)...

  • IT Field Support Engineer

    2 weeks ago

    Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Job Description: Desktop Support EngineerJob Purpose:Seeking a motivated and detail-oriented Junior Desktop Field Engineer.Responsible for providing onsite and remote support for end-users.Ensure the efficient operation of desktop, mobile, and domain environments.Ideal candidate should have exposure to:Domain-joined devices.Mobile Device Management (MDM)...

  • IT Field Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Job Description: DesktopSupport Engineer Job Purpose:Seeking a motivated and detailoriented JuniorDesktop Field Engineer. Responsible forproviding onsite and remote support for endusers.Ensure the efficient operation of desktop mobile anddomain environments. Ideal candidate shouldhave exposure to:Domainjoineddevices. Mobile Device Management (MDM)systems....

  • Enterprise Support Engineer

    7 days ago

    Dubai, Dubai, United Arab Emirates Zone IT Solutions Full time

    We are looking for a highly skilled Linux Administrator to fill a contract role with our global IT consulting practice in Dubai, UAE. As a valued member of our team, you will have the opportunity to work on cutting-edge projects that require your technical expertise.Your primary responsibilities will include configuring and documenting Linux systems,...

  • Production Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Role: ProductionSupport EngineerDuration: 6 MonthsContractLocation:RemoteIndia About this role: The role delivers information technology solutions tofulfill business and functional requirements. Responsible for theconversion of business requirements to technical specificationsdelivery and post implementation maintenance activities Key ResultAreas:Conduct...

  • Production Support Engineer

    1 day ago

    Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Role: ProductionSupport EngineerDuration: 6 MonthsContractLocation:RemoteIndia About this role: The role delivers information technology solutions tofulfill business and functional requirements. Responsible for theconversion of business requirements to technical specificationsdelivery and post implementation maintenance activities Key ResultAreas:Conduct...

  • IT Support Engineer

    16 hours ago

    Dubai, Dubai, United Arab Emirates ZAPEGG TAX CONSULTANT Full time

    Zapegg Tax Consultant is looking for a skilled and proactive IT Support Engineer to join our team in Dubai. This role is ideal for a tech-savvy professional who enjoys troubleshooting, ensuring smooth IT operations, and supporting end-users in a dynamic business environment. If you have a passion for technology and problem-solving, we invite you to be part...

  • Team Administrative Support

    22 hours ago

    Dubai, United Arab Emirates IT Corner Full time

    General administrative tasks associated with activities in the team, with a particular emphasis on supporting the project functions of the team and reviewing team’s work and consolidation of team’s work. - Team Coordination Support - Project Coordination Support - Meetings Organization/Coordination Support - Attending client meetings - Client...

  • IT Support Engineer

    1 week ago

    Dubai, Dubai, United Arab Emirates SYSTRA Full time

    SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the...

  • IT Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Join our team in Dubai as an IT Support Engineer. Maintain IT infrastructure, troubleshoot technical issues, and provide daily support across various departments. Essential responsibilities include server maintenance, network administration, troubleshooting, and user account management. Provide onsite technical support, diagnose user tickets, ensure...