Director- Channel Onboarding
2 weeks ago
JOBPURPOSE:
Complete GTB cash andchannel setups as a checker in various bank systems such asFabOnline iBanking RCD and RCPetc.
Systematically allocate new deals andmaintenance requests to the OnboardingManagers
Monitor closely the timely completion ofthe deals and maintenance tickets
Participate andprovide structural improvement suggestions on team process channelsto improve the ultimate client experience
Ensurehigh quality and efficient processing of new and maintenancerequests in bank systems at minimal errors (firsttimerightsetup).
Manage the work flow on a daytoday basiswithout compromising on the risk andservice.
Ensure timely and effectivecommunication is maintained with internal & externalcustomers taking utmost care in protecting the reputation of thebank.
Improve the turnaround time reduceoperational errors while process setups both new andmaintenance.
ACCOUNTABILITIES:
Ensurethat all requests received are attended promptly and efficientlyand there is no breach of serviceagreements
Maintain necessary service logs /operation dashboard wherever applicable to ensure that turnaroundtime are meeting agreed service levels
Establisheffective / efficient communications with internal / externalcommunications throughout the setupprocess
Ensure all forms/contract received frominternal stakeholders are validated before any action in the banksystems is performed within the agreed servicelevels
Review of exceptional reports assignedrelated to any channel or cash managementsolution/service.
Carry out all types of GTB cashand channels activity as per approved service levelarrangements
Ensure timely and effectivecommunication is maintained with internal customers taking utmostcare in protecting the reputation of thebank
Ensure that contracts are in compliance withcomplete (legal) files
Setup and maintain paperand electronic filing systems for records correspondence and othermaterial
Attention to detail and comfort dealingwith completing administrative work associated with clientimplementations
Complete all mandatory &personal development training as stipulated bymanagement
Ensure 100% adherence to compliancerules and support all audit protocols asappropriate
Number of setup requests (new andmaintenance) in channels and corebanking
Accuracy of setup of clients in banksystems (firsttimeright)
Ensure that turnaroundtime of setup requests are meeting agreed servicelevels
Complete all mandatory & personaldevelopment training as stipulated bymanagement
Qualifications :
Knowledge:
Solidunderstanding of documentation interdependencies between accountstructures payments collection and electronic bankingsolutions
Good knowledge of Microsoftapplications
Fair understanding of administrativefunctions
Language proficient: fluent (business)English
KeyAttributes:
A selfstartermotivated with aptitude and willingness to undertakeselflearning
Able to handle confidentialinformation
High standards on accuracy andcompleteness
Tenacity and followthrough on agreedaction items
Takinginitiative
Must demonstrate a keen interest tolearn the business and its processes in order to best supportmanagement the teams and clients
Experience:
Atleast 810 years experience in a similar role or competencies intheir recentcareer
Skills:
Goodcommunication skills
Good organizational andplanning skills
High level of interpersonalskills
Problem solvingskills
Team player
Ability tomanage high workload within a pressurizedenvironment
Strong work ethic willingness to takea hands onapproach
Education:
Relevant Degree in business financeadministrative related field orequivalent
RemoteWork :
No
EmploymentType :
Fulltime
Key SkillsFundraising,ManagementExperience,Coaching,Analysis Skills,Strategic Planning,TeamManagement,Budgeting,Leadership Experience,Mentoring,PublicSpeaking,negotiation,Supervising Experience
Experience: years
Vacancy: 1
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