Director- Channel Onboarding

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

JOBPURPOSE:

Complete GTB cash andchannel setups as a checker in various bank systems such asFabOnline iBanking RCD and RCPetc.

Systematically allocate new deals andmaintenance requests to the OnboardingManagers

Monitor closely the timely completion ofthe deals and maintenance tickets

Participate andprovide structural improvement suggestions on team process channelsto improve the ultimate client experience

Ensurehigh quality and efficient processing of new and maintenancerequests in bank systems at minimal errors (firsttimerightsetup).

Manage the work flow on a daytoday basiswithout compromising on the risk andservice.

Ensure timely and effectivecommunication is maintained with internal & externalcustomers taking utmost care in protecting the reputation of thebank.

Improve the turnaround time reduceoperational errors while process setups both new andmaintenance.

ACCOUNTABILITIES:

Ensurethat all requests received are attended promptly and efficientlyand there is no breach of serviceagreements

Maintain necessary service logs /operation dashboard wherever applicable to ensure that turnaroundtime are meeting agreed service levels

Establisheffective / efficient communications with internal / externalcommunications throughout the setupprocess

Ensure all forms/contract received frominternal stakeholders are validated before any action in the banksystems is performed within the agreed servicelevels

Review of exceptional reports assignedrelated to any channel or cash managementsolution/service.

Carry out all types of GTB cashand channels activity as per approved service levelarrangements

Ensure timely and effectivecommunication is maintained with internal customers taking utmostcare in protecting the reputation of thebank

Ensure that contracts are in compliance withcomplete (legal) files

Setup and maintain paperand electronic filing systems for records correspondence and othermaterial

Attention to detail and comfort dealingwith completing administrative work associated with clientimplementations

Complete all mandatory &personal development training as stipulated bymanagement

Ensure 100% adherence to compliancerules and support all audit protocols asappropriate

Number of setup requests (new andmaintenance) in channels and corebanking

Accuracy of setup of clients in banksystems (firsttimeright)

Ensure that turnaroundtime of setup requests are meeting agreed servicelevels

Complete all mandatory & personaldevelopment training as stipulated bymanagement

Qualifications :

Knowledge:

Solidunderstanding of documentation interdependencies between accountstructures payments collection and electronic bankingsolutions

Good knowledge of Microsoftapplications

Fair understanding of administrativefunctions

Language proficient: fluent (business)English

KeyAttributes:

A selfstartermotivated with aptitude and willingness to undertakeselflearning

Able to handle confidentialinformation

High standards on accuracy andcompleteness

Tenacity and followthrough on agreedaction items

Takinginitiative

Must demonstrate a keen interest tolearn the business and its processes in order to best supportmanagement the teams and clients

    Experience:

Atleast 810 years experience in a similar role or competencies intheir recentcareer

Skills:

Goodcommunication skills

Good organizational andplanning skills

High level of interpersonalskills

Problem solvingskills

Team player

Ability tomanage high workload within a pressurizedenvironment

Strong work ethic willingness to takea hands onapproach

Education:

     Relevant Degree in business financeadministrative related field orequivalent

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
Fundraising,ManagementExperience,Coaching,Analysis Skills,Strategic Planning,TeamManagement,Budgeting,Leadership Experience,Mentoring,PublicSpeaking,negotiation,Supervising Experience
Experience: years
Vacancy: 1

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