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Digital Channel Transformation Lead

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time
Role Overview:

We are seeking an experienced professional to lead our channel onboarding transformation efforts as the Digital Channel Transformation Lead. This strategic role involves developing and implementing a comprehensive onboarding strategy to drive business growth and enhance customer experience.

As a key member of our team, you will work closely with GTB Channels and Product teams to design and deliver innovative onboarding solutions that meet customer needs. You will also collaborate with GTB Sales to influence client engagement during onboarding and ensure early adoption and revenue realization.

Main Responsibilities:
  1. Develop a robust onboarding strategy that integrates digital channels, enhancing customer experience and improving revenue utilization.
  2. Collaborate with cross-functional teams to design and deliver innovative onboarding solutions that meet customer needs.
  3. Drive digitization and automation initiatives to improve onboarding efficiency and reduce costs.
  4. Establish a culture of partnership with clients and advisors to manage the onboarding process and ensure excellent customer experience.