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Finance Insurance Manager
4 weeks ago
- Manage F&I Sales and process of a designated Sales Team within the dealer network.
- Achieve sales revenue targets set by the Dealer Principal / Account Relationship Manager.
- Work with dealer sales management in achieving Income and Revenue targets, providing weekly/monthly F&I reports.
- Provide assistance whenever required in sale of maximum number of New and Used vehicles.
- Optimise sales of Value-Added Products (VAP).
- Optimise sales of RV based products (Guaranteed Future Value Product, Leasing) In-House Finance and Conventional/Islamic Finance products through partner banks.
- Responsible for GFV/Lease end to end Trade Cycle Management (TCM) including solicitation and retention of new and existing customers.
- Ensure that all processes and products comply with company and Central Bank regulations and guidelines, including but not limited to KYC, compliance and anti-money laundering.
- Ensuring customer engagement is a priority and remains paramount.
- Ensure all customer data is effectively recorded onto Connect/CenterPoint systems.
- Ownership of end-to-end F&I performance and results.
- Manage documentation flow between AFF Hub and Brand.
- Work with dealer sales management to achieve all targets as set by AFF and Brands.
- Demonstrate the skills, knowledge, and controls required to manage overall sales process.
- Work with the Dealer Principal / Sales Manager to deliver and grow F&I revenue.
- Ensure customers are second-faced with the aim of closing Unit Sales and F&I products.
- Ensure customers are given the world's warmest welcome and are made to feel special, maintaining transparency at all times.
- Ensure full compliance at all times in all interactions with customers, partner banks, in-house finance, and leasing processes.
- Ensure that quality time is spent with customers by asking relevant questions and recording the answers on the Connect system to allow the correct selection of vehicle and value-added products for every customer.
- Conduct meetings with Sales Manager daily to discuss vehicle and value-added product sales and assist in training of new Sales Executives.
- Coach Sales Executives through the structure of the offer to be presented to the customer.
- Second face customers based on request before they leave the showroom.
- Maintain and develop relationships with new and existing customers to ensure continued customer loyalty to the brand.
- Act as a consultant for the brand team at showroom level.
- Stay aware of all competitors' products by conducting mystery shopping exercises and collecting data directly from competitors.
