Client Services Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Roles and responsibilities

Manager - Client Services | MAFRetail | UAE Digital Corporate Head Office

The Manager – Client Services isresponsible for establishing and fostering relationships internallyand externally across teams including MAF Precision Media,marketing, merchandising, trade and analytics stakeholders toensure strong ties at multiple levels, including high-levelrelationships to develop ongoing media budget allocation and upsellopportunities.

The idealcandidate will also enhance the client experience and set MAFPrecision Media apart from the rest in the region, with a goodunderstanding of media capabilities to grow advertiser revenues andbuild strong relationships. He/she will be the face of MAFPrecision Media for all our external stakeholders and/or suppliers,managing the end-to-end client relationship from campaign planning,pitching, management and adhering to commercial tracking andcampaign management processes for the team

Responsibilities:

Growthand Sales

  • Develop andexecute a detailed business plan to grow revenue opportunities fromnew prospects with your designatedcategories.
  • Prospect and hunt for new businessleads and opportunities.
  • Develop & selleffective and high return retail mediacampaigns
  • Identify and prospect for largeopportunities at multiple levels
  • Meet andexceed monthly targets
  • Oversee yourclients' campaigns planning, execution and delivery whileregularly communicating performanceresults
  • Understand the value of MAF PrecisionMedia's competitive offerings and pricing and articulateMAF Precision media benefits in a manner meaningful to thecustomer
  • Build and manage a robust salespipeline and monthly sales forecast as well as activitytracking

Collaboration andCommunication

  • Collaboratewith the Ad Operations team to prepare presentations for internaland external stakeholders, along with the tracking and execution ofthe campaigns
  • Work hand in hand with the localmerchandising team to generate synergies and ensure the correctapproach for any given brand, understanding the category strategiesto build campaigns that deliver against advertisersKPIs.

MinimumQualifications/education

  • Bachelor'sdegree in marketing, Business, Economics, Communication, or anyother related field
  • 2-5 years onlineadvertising, digital media, or analytics sales experience withglobal and regional accounts
  • Must havesignificant success in media sales, with a specific focus ondigital display/PPC Campaigns from either publisher or mediaagency.
  • Experience selling audience targetingsolutions
Desired candidate profile
  • Client RelationshipManagement

    • Build andmaintain strong, long-term relationships with clients to understandtheir needs and expectations.
    • Act as theprimary point of contact between the company and clients, ensuringtimely communication and issueresolution.
    • Regularly check in with clients togather feedback and ensure satisfaction with servicesprovided.
  • TeamLeadership andDevelopment

    • Lead andmanage the client services team, providing guidance, support, andtraining to ensure high performance.
    • Ensurethat team members are motivated and meet performancegoals.
    • Conduct performance reviews, providecoaching, and facilitate professional development opportunities fortheteam.
  • ServiceDeliveryOversight

    • Monitor thedelivery of services to clients, ensuring that all service-levelagreements (SLAs) and expectations aremet.
    • Oversee the implementation and executionof client projects and ensure that deliverables are on time andwithin budget.
    • Identify areas for serviceimprovement and work with the team to implementenhancements.
  • ClientOnboarding andTraining

    • Manage theonboarding process for new clients, ensuring a smooth transitionand that they understand the servicesprovided.
    • Provide training and support toclients as needed, ensuring they are able to use thecompany's products or serviceseffectively.
  • ProblemResolution and ConflictManagement

    • Address andresolve any client issues or concerns quickly and efficiently,ensuring that clients are satisfied with theresolution.
    • Act as an escalation point for morecomplex problems and work with other departments to resolvethem.
    • Use feedback from clients to improveservices and prevent recurringissues.
  • ClientRetention andUpselling

    • Work tomaintain high client retention rates by providing excellent serviceand ensuring clients feel valued.
    • Identifyopportunities to upsell or cross-sell additional services orproducts that meet clients'needs.
    • Collaborate with the sales team tointroduce new offerings to existingclients.
  • Reportingand Analytics

    • Track andreport on client service metrics, including client satisfaction,service delivery times, and other key performance indicators(KPIs).
    • Analyze client feedback and servicetrends to make data-driven decisions and implementimprovements.
    • Prepare regular reports forsenior management on client serviceperformance.
Key Skills
ClientService,Administrative Tasks,Management Experience
Employment Type : Full-time
Department / Functional Area: ClientServices
Experience: Not Mentionedyears
Gender: Male
Vacancy: 1
Joining Date: Wed, 29 Jan 2025

  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Role OverviewThe HR Receptionist plays a critical role in maintaining a positive impression of Client of Talentmate and ensuring that clients and visitors receive exceptional customer service. This involves managing multiple tasks simultaneously, maintaining accurate records, and processing paperwork efficiently.Key ResponsibilitiesProvide exceptional...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    **Job Description**As a Key Account Associate at Client of Talentmate, you will play a crucial role in fostering and expanding relationships with strategically important clients.Your primary responsibilities will include serving as the lead point of contact for all key client matters, ensuring timely delivery of solutions and services, and identifying...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Roles and responsibilitiesManager - Client Services | MAF Retail | UAE Digital Corporate Head OfficeThe Manager – Client Services is responsible for establishing and fostering relationships internally and externally across teams including MAF Precision Media, marketing, merchandising, trade and analytics stakeholders to ensure strong ties at multiple...


  • Dubai, Dubai, United Arab Emirates Client Of Talentmate Full time

    **Job Description**As a Client Relationship Manager at Client Of Talentmate, you will be responsible for managing and growing our relationships with key clients and stakeholders.Your key objectives will be:To build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.To develop and execute plans to grow...


  • Dubai, Dubai, United Arab Emirates Client of Prestige IFA Full time

    Position OverviewThe Client Relationship Manager will serve as the primary liaison between the organization and its clients, ensuring their financial goals are met with exceptional care and expertise. This role requires collaboration with financial planners and client service teams to deliver a seamless client experience.The ideal candidate is proactive,...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Roles and responsibilities Manager - Client Services | MAFRetail | UAE Digital Corporate Head Office The Manager – Client Services isresponsible for establishing and fostering relationships internallyand externally across teams including MAF Precision Media,marketing, merchandising, trade and analytics stakeholders toensure strong ties at multiple...


  • Dubai, Dubai, United Arab Emirates AMA Audit and Tax Advisory Full time

    Job Overview:About UsAMA Audit and Tax Advisory is a leading provider of auditing and tax advisory services in the UAE. We pride ourselves on delivering high-quality services to our clients and fostering long-term relationships.Job SummaryWe are seeking an experienced Client Relations Executive to join our team. The ideal candidate will have a proven track...

  • Key Client Manager

    3 days ago


    Dubai, Dubai, United Arab Emirates Jobtrack Management Services Full time

    Elevate Your Career as a Key Client Manager with Jobtrack Management ServicesWe are searching for a highly motivated and experienced Key Client Manager to lead our efforts in expanding our client base and driving revenue growth in Dubai.As a key member of our team, you will be responsible for developing and executing strategies to enhance customer...


  • Dubai, Dubai, United Arab Emirates KCM CALL CENTERS SERVICES Full time

    Client Relations Manager Job Summary:KCM CALL CENTERS SERVICES is a leading provider of financial services, and we are seeking a highly skilled Client Relations Manager to join our team.Key Responsibilities:Build and maintain strong relationships with clients to understand their investment needs and preferences.Assist clients in opening brokerage accounts,...


  • Dubai, Dubai, United Arab Emirates The Boundary Full time

    The Director, Client Services is responsible for managing key client relationships across the GCC region. This role is critical in ensuring exceptional service, strategic account growth, and long-term client partnerships as we continue to expand our presence in the region. As a senior member of the Client Services team, you will act as a key advisor to the...


  • Dubai, Dubai, United Arab Emirates Prestige IFA Jobs Full time

    Transforming Financial ServicesPrestige IFA Jobs is dedicated to creating positive change for clients, society, and the financial services industry.As a Client Relationship Manager, you will play a vital role in our mission-driven approach to financial services.ResponsibilitiesDeliver exceptional client experiences through proactive relationship...


  • Dubai, Dubai, United Arab Emirates Jobot Full time

    Why join us?BenefitsPaid Company Benefits10% annual bonus (potential to be higher, based on company performance)Unlimited PTOAmazing culture and exposure to partnering with executives and directorsGreat growth pathPaternity and Maternity leave401(k) matchJob DetailsOur firm is seeking a highly motivated and experienced Permanent Client Services Associate to...


  • Dubai, Dubai, United Arab Emirates KCM CALL CENTERS SERVICES Full time

    Job Description:KCM CALL CENTERS SERVICES requires a skilled Client Relationship Manager to build and maintain strong client relationships.Key Responsibilities:Developing and maintaining a thorough understanding of client requirements.Providing timely and relevant market information to clients.Collaborating with the team to generate qualified leads.Staying...


  • Dubai, Dubai, United Arab Emirates Jobot Full time

    Why join us?BenefitsPaid Company Benefits10% annual bonus (potential to be higher, based on company performance)Unlimited PTOAmazing culture and exposure to partnering with executives and directorsGreat growth pathPaternity and Maternity leave401(k) matchJob DetailsOur firm is seeking a highly motivated and experienced Permanent Client Services Associate to...


  • Dubai, Dubai, United Arab Emirates Continental Insurance Brokers L.L.C Full time

    ResponsibilitiesManage all administrative roles and responsibilities across all functions.Service the clients on an ongoing basis in a timely efficient manner.Maintain Calendar for all areas required by the Manager.Arrange Client meetings, book meeting rooms and confirm client's attendance.Keep up to date databases, records and ensure all information is...


  • Dubai, Dubai, United Arab Emirates ACCA Careers Full time

    Role Purpose: As a Client Accounting Services - Team Lead at Alkazim , you will play a critical role in overseeing and managing a team of bookkeepers to deliver accurate and timely accounting services for multiple clients. Your leadership will ensure the seamless execution of bookkeeping functions, compliance with accounting standards, and exceptional...


  • Dubai, Dubai, United Arab Emirates Jobot Full time

    Whyjoinus?BenefitsPaid CompanyBenefits10% annual bonus (potential to behigher, based on company performance)UnlimitedPTOAmazing culture and exposure to partneringwith executives and directorsGreat growthpathPaternity and Maternityleave401(k) matchJobDetailsJobDetailsOur firm is seeking a highly motivatedand experienced Permanent Client Services Associate to...


  • Dubai, Dubai, United Arab Emirates Jobot Full time

    Whyjoinus? Benefits Paid CompanyBenefits 10% annual bonus (potential to behigher, based on company performance) UnlimitedPTO Amazing culture and exposure to partneringwith executives and directors Great growthpath Paternity and Maternityleave 401(k) match JobDetails JobDetailsOur firm is seeking a highly motivatedand experienced Permanent Client Services...


  • Dubai, Dubai, United Arab Emirates WHITES Full time

    Position Title:Client Service RepresentativeJob Location:DubaiTraining Location:DubaiTraining Duration:4-8 weeksCompetitive Salary Package, Incentives, and Rewards.Job Description:Client Interfacing Role (not a back-office work)Manage the operations of business unit, including the management of orders, sales transactions, client affairs, financial matters,...


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Agent to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide Outstanding Customer Service: Act as the primary point...