Client Services Manager

3 weeks ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Roles and responsibilities

Manager - Client Services | MAFRetail | UAE Digital Corporate Head Office

The Manager – Client Services isresponsible for establishing and fostering relationships internallyand externally across teams including MAF Precision Media,marketing, merchandising, trade and analytics stakeholders toensure strong ties at multiple levels, including high-levelrelationships to develop ongoing media budget allocation and upsellopportunities.

The idealcandidate will also enhance the client experience and set MAFPrecision Media apart from the rest in the region, with a goodunderstanding of media capabilities to grow advertiser revenues andbuild strong relationships. He/she will be the face of MAFPrecision Media for all our external stakeholders and/or suppliers,managing the end-to-end client relationship from campaign planning,pitching, management and adhering to commercial tracking andcampaign management processes for the team

Responsibilities:

Growthand Sales

  • Develop andexecute a detailed business plan to grow revenue opportunities fromnew prospects with your designatedcategories.
  • Prospect and hunt for new businessleads and opportunities.
  • Develop & selleffective and high return retail mediacampaigns
  • Identify and prospect for largeopportunities at multiple levels
  • Meet andexceed monthly targets
  • Oversee yourclients' campaigns planning, execution and delivery whileregularly communicating performanceresults
  • Understand the value of MAF PrecisionMedia's competitive offerings and pricing and articulateMAF Precision media benefits in a manner meaningful to thecustomer
  • Build and manage a robust salespipeline and monthly sales forecast as well as activitytracking

Collaboration andCommunication

  • Collaboratewith the Ad Operations team to prepare presentations for internaland external stakeholders, along with the tracking and execution ofthe campaigns
  • Work hand in hand with the localmerchandising team to generate synergies and ensure the correctapproach for any given brand, understanding the category strategiesto build campaigns that deliver against advertisersKPIs.

MinimumQualifications/education

  • Bachelor'sdegree in marketing, Business, Economics, Communication, or anyother related field
  • 2-5 years onlineadvertising, digital media, or analytics sales experience withglobal and regional accounts
  • Must havesignificant success in media sales, with a specific focus ondigital display/PPC Campaigns from either publisher or mediaagency.
  • Experience selling audience targetingsolutions
Desired candidate profile

  • Client RelationshipManagement

    • Build andmaintain strong, long-term relationships with clients to understandtheir needs and expectations.
    • Act as theprimary point of contact between the company and clients, ensuringtimely communication and issueresolution.
    • Regularly check in with clients togather feedback and ensure satisfaction with servicesprovided.

  • TeamLeadership andDevelopment

    • Lead andmanage the client services team, providing guidance, support, andtraining to ensure high performance.
    • Ensurethat team members are motivated and meet performancegoals.
    • Conduct performance reviews, providecoaching, and facilitate professional development opportunities fortheteam.

  • ServiceDeliveryOversight

    • Monitor thedelivery of services to clients, ensuring that all service-levelagreements (SLAs) and expectations aremet.
    • Oversee the implementation and executionof client projects and ensure that deliverables are on time andwithin budget.
    • Identify areas for serviceimprovement and work with the team to implementenhancements.

  • ClientOnboarding andTraining

    • Manage theonboarding process for new clients, ensuring a smooth transitionand that they understand the servicesprovided.
    • Provide training and support toclients as needed, ensuring they are able to use thecompany's products or serviceseffectively.

  • ProblemResolution and ConflictManagement

    • Address andresolve any client issues or concerns quickly and efficiently,ensuring that clients are satisfied with theresolution.
    • Act as an escalation point for morecomplex problems and work with other departments to resolvethem.
    • Use feedback from clients to improveservices and prevent recurringissues.

  • ClientRetention andUpselling

    • Work tomaintain high client retention rates by providing excellent serviceand ensuring clients feel valued.
    • Identifyopportunities to upsell or cross-sell additional services orproducts that meet clients'needs.
    • Collaborate with the sales team tointroduce new offerings to existingclients.

  • Reportingand Analytics

    • Track andreport on client service metrics, including client satisfaction,service delivery times, and other key performance indicators(KPIs).
    • Analyze client feedback and servicetrends to make data-driven decisions and implementimprovements.
    • Prepare regular reports forsenior management on client serviceperformance.
Key Skills
ClientService,Administrative Tasks,Management Experience
Employment Type : Full-time
Department / Functional Area: ClientServices
Experience: Not Mentionedyears
Gender: Male
Vacancy: 1
Joining Date: Wed, 29 Jan 2025

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