Director- Elite Banking
3 weeks ago
CustomerAcquisition
- Understandthe clients requirements and assesses discusses and agrees on adeals desirability in coordination with products and relatedpartners to ensure businessrequirements.
- Develops account plans in orderto swiftly followup on identified business opportunities andprovides regular updates related to pipeline & accountsdevelopment.
- Provides inputs to the Unit Headon customer needs and trends in the market which are commerciallyviable in order to enable product enhancement thus catering tocustomerneeds.
RelationshipManagement
- Builds andmaintains effective relationships with customer and manages theiraccounts under the guidance and support of the Unit Head in orderto ensure business continuity and to help customers make the rightdecisions with their accounts and explain the financial services onoffer to them.
- Act as main point of contact forall clients in the portfolio in order to ensure appropriateservicing and effective resolution ofissues.
- Develops a close working relationshipwith all product partners in order to contribute to cross sellingopportunities.
- Prepares and executes a callprogram to evaluate risks assess opportunities and maximisepotential to crosssell products in order to ensure that the banksrelationship strategy is in the line with the portfolio andindustryquality.
PortfolioManagement
- Holdsregular meetings with portfolio clients and maintains ongoingdialogue with them to discuss their financial needs and introduceproducts and services in order to maximise portfolio revenues andto ensure that they are aware of all products/services relevant totheir situation and credit analysis.
- Keepsuptodate on all the services and products the customers areutilising from the bank and issues requests etc. raised across anydepartment of the bank in order to ensure awareness of thecustomer.
- Ensures all regulatory audit andcompliance issues are in place and all the internal controls are inorder to maintain highest standards of operational efficiencyminimise the operational losses and reduce the number of nearmisses.
InternalCollaboration
- Developsrelationships and coordinates with other department to meet clientservice expectations.
- Engages with stakeholdersincluding Operations Technology Branches Legal and Risk etc. todeliver timely and effective level of client experience to ourclients.
SelfManagementResponsibilities
- Definesperformance goals at the start of the year in discussion with thereporting manager and ensures that the goals are achieved duringthe course of the year.
- Identifies the trainingand development requirements for self and agrees on them with thereporting manager to ensure that the required training are arrangedand attended.
- Strives to achieve the highestlevels of proficiency on all the competencies and skills requiredto perform the role.
- Keeps abreast ofprofessional developments new techniques and current issues throughcontinued education and professionalgrowth.
#LIMM2
Qualifications:
- Minimum of 5years of relevant experience in retail customer relationshipmanagement
- Bachelors Degree in BusinessAdministration Finance and Banking or a related major field pfstudy
- SCA certification (CISI Level 3 and UAERules & Regulations(Mandatory)
RemoteWork :
No
EmploymentType :
Fulltime
Key SkillsCorporateStrategy,CRM,Corporate,Flash,Landscape,AC Maintenance
Experience: years
Vacancy: 1
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