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Technical Support Manager

7 days ago

Dubai, Dubai, United Arab Emirates ENOC Full time

We are seeking a Technical Support Manager to join our team at ENOC, where you will play a critical role in leading and managing our technical support operations.

As a Technical Support Manager, you will be responsible for planning, coordinating, and directing technical support activities to ensure timely and effective resolution of technical issues.

Key responsibilities of this role include:

  • Leading and managing a team of technical support engineers to deliver high-quality support services
  • Developing and implementing technical support strategies and procedures to improve efficiency and effectiveness
  • Coordinating with stakeholders to understand business requirements and identify opportunities for improvement
  • Maintaining accurate records of system configurations, patches, and other technical details
  • Providing technical guidance and support to team members and customers

To succeed in this role, you should possess excellent leadership and management skills, with the ability to communicate complex technical information effectively to non-technical stakeholders.

Requirements

A minimum Bachelor's degree in Computer Science, Engineering, or equivalent is required. Professional certifications such as MCSD are preferred. You should have at least 5 years of Information Technology experience, with 2+ years of relevant working experience.

Experience working in multiple industries, including Oil & Gas, Energy, Utilities, Retail, Government, is highly desirable. Strong knowledge of SCADA systems and operational technologies is also essential.