Guest Service Attendant

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

      Customerrelations

Establish good workingrelationships with the guests and yourcolleagues.

      Professional techniques /Production 

Ensure thatthe guest service is excellent so that he/she will return to thehotel.

Update Guest history.

Know the services offered by the hotel and encourage the guests touse them during their stay at the hotel.

Listento the guest at all times; strive to answer all requests from theguests as quickly as possible.

Follow up on theguest requests and ensure it is done or offer alternativesolution.

Own the problem solve it and follow upinvolve your supervisor when it is necessary.

Ensure that the service offered and the provisions provided to theguests are up to company standard.

Ensure thatthe service provided to the guests will win their loyalty to returnto the company.

Provide wakeup calls asrequested by the guests.

Inform the guest of allthe conditions related to their stay in thehotel.

Forward any messages received for theguest.

Forward all relevant information to theother departments in the hotel.

Strive tooptimise the occupancy rate the average price per room and theturnover for the hotels.

Perform miscellaneousjobrelated duties asassigned. 

 Commercial / Sales

Know the localenvironment of the hotel: city culture activities exhibitionsshopping malls and generalinformation.

         Management andadministration

Ensure that thehanding of a reservation for the hotel is done with completeprofessionalism.

Welcome the guests whether onthe phone or in the hotel and ensure that the checkin and checkoutprocedures are very well handled.

Attend all thedepartmental briefing and training programsconcerned.

Prepare lists of arrivals departuresresidents and VIPs.

Apply Policy and Procedurefor cash handling as per Hotel regulation.

ApplyGuest Credit Policy as per Hotelregulation.

Qualifications :

University graduate / HotelManagement or related course.           

At least 3years experience in the same capacity preferrably in 4* or 5*Hotels.      

AdditionalInformation :

        Skills /Qualities

Opera knowhow

Health in goodcondition

Fluent in English language andconversationalArabic

Remote Work:

No

EmploymentType :

Fulltime

Key Skills
AdvertisingManagement,Cost Accounting,Integration,Legal Operations,Entry LevelFinance
Vacancy: 1

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