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Personal Shopper
4 weeks ago
1. Fashion and StyleKnowledge
- TrendAwareness: Staying up-to-date with the latestfashion trends, designers, and emergingstyles.
- StylingTechniques: Knowledge of how to style clothing andaccessories for different body types, occasions, andseasons.
- ColorCoordination: Understanding which colors work welltogether and complement clients' skin tones andpersonalities.
- Fabric andMaterials Knowledge: Understanding different fabricsand materials, their quality, and how they fit and feel whenworn.
2. CustomerService
- PersonalizedService: Tailoring shopping experiences to meet theunique needs and preferences of eachclient.
- Communication:Clear and effective communication skills to understandclients' desires and explainoptions.
- Empathy andListening: Listening to clients' needs andconcerns, and providing advice in a non-judgmental, understandingway.
- RelationshipBuilding: Building long-term relationships withclients by consistently providing exceptionalservice.
3. RetailKnowledge
- ProductKnowledge: Deep understanding of the products beingsold, including details about brands, quality, sizing, andavailability.
- RetailNetworks: Knowing where to source items for clients,including understanding the best stores, online retailers, andsales channels.
- SalesSkills: Understanding how to upsell or recommendadditional items that align with the client's needs andbudget.
4. Organizationand TimeManagement
- Scheduling:Managing appointments and ensuring that clients' shoppingtrips are well-organized andstress-free.
- Multi-tasking:Handling multiple clients, shopping trips, and tasks (such asreturns, alterations, or wardrobe planning)efficiently.
- Attention toDetail: Ensuring all purchases meet theclient's expectations, including color, size, andfit.
5. FinancialAcumen
- BudgetManagement: Assisting clients in managing theirshopping budget while still meeting their fashionneeds.
- Cost-SavingTechniques: Helping clients find sales, discounts,or offers to maximize their shopping experience withoutcompromising on style.
- PricingKnowledge: Understanding the price points of variousbrands and products to recommend the best value formoney.
6. TechSavviness
- E-commercePlatforms: Familiarity with online shoppingplatforms and tools to help clients shop virtually or find itemsonline.
- Personal StylingApps: Knowledge of apps or software used to organizea client's wardrobe, track outfits, and suggest newpurchases.
- SocialMedia: Using platforms like Instagram or Pinterestto suggest fashion trends or showcase curatedlooks.
7. DiscretionandProfessionalism
- Confidentiality:Maintaining the privacy and confidentiality of clients, especiallywhen dealing with personal preferences or budgetdetails.
- Professionalism:Demonstrating professionalism in interactions with clients, storeemployees, and other stakeholders.
The Personal Shopper will beresponsible for establishing, maintaining and growing a portfolioof customers, delivering outstanding sales-driven results whileensuring excellent customer experience andservice.
ROLEPROFILE
- Recruit (monthly target) and retaincustomers for THAT Concept Store.
- Build arelationship with top tier customers in order to strengthen brandand personal Loyalty.
- Identify the needs of thecustomer and recommend a range of products to choose from in orderto arrive at an appropriate buyingdecision.
- Ensure monthly sales targets areachieved across categories.
- Ensure that salesleads are identified and prioritized as well as create andimplement new selling ideas to ensure sales targets aremet.
- Work closely with Buying, Planning andDigital Merchandising teams to ensure maximum knowledge offorthcoming stock availability to for customerbenefit.
- Providing support to the customer careteam to resolve VIP customers' issues asnecessary.
- Follow networking strategies inorder to develop and enhance clientbase.
REQUIREMENTS
- Diploma or bachelor'sdegree in any related field, preferably inFashion.
- 3-5 years retail experience of luxurybrands.
- At least 3 years of experience aspersonal shopper/stylist.
- Must have a blackbook.
- Excellent CommunicationSkills.
- FluentEnglish.
PersonnelAdministration,Plan Administration,Personal AssistantExperience
Employment Type :Full-time
Department / Functional Area: Administration
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Wed, 29 Jan2025