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Manager- GTB Channel Onboarding

1 month ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

JobPurpose: 

The mainobjective of this team is to build a best in class globallyintegrated channel Onboarding function that provides a unifiedexperience to Global CCIB and Investment Banking Clients throughonboarding and training them on all GTB Channels. The role isresponsible to develop channel onboarding strategy for fasterrevenue improved utilization and enhanced digital experience.Create agile end to end processes that are digitally advancecustomer centric and compliant with operational risk standards ofthe bank.

Collaborate with GTB Channels andProduct teams in development of new solutions on the channels forenhanced customer experience and time torevenue.

 Partner with GTB Sales toinfluence the client engagement during onboarding for earlyonboarding utilization and revenuerealization.

KeyAccountabilities:

  • Responsibleto manage the team of Onboarding Directors Managers and Trainers toensure that they receive all required direction training &support to perform at the best of their abilities and stayengaged
  • Drive digitization and utilization onthe channel for higher revenues and enhanced customerexperience
  • Deliver a seamless implementationand client training on the most complex structures and solutionsi.e. Liquidity Management Solution VAM Treasury Management Solutionetc.
  • Always stay abreast with the market andpropose ways to digitize/automate the current processes and acquireplatforms for better client experience larger market share andhigher revenues.
  • Responsible to ensure thatthere is customer awareness on the channel and the customers areregularly trained to optimally use thechannel
  • Responsible to ensure that theOnboarding process is agile yet compliant with the Risk standardsof the organization
  • Improve the time to revenueby ensure clients are onboarded in the shortesttimeframe
  • Provide & create managementdashboards for transparency and enablement for betterperformance
  • Review & correct theexisting processes to identify & mitigate failure pointsresulting in onboarding errors
  • Communicate withinternal stakeholders/enablement partners such as Group OperationGTB Channels GTB Product & Advisory to work in tandem andultimately improve the client experience andTAT.
  • Ensuring the fulfilment the clientmaintenance requests on the existing setup is done timely withappropriate checks and controls to mitigate allrisks

SpecificAccountabilities:

  • Managethe onboarding from the start to end and the subsequent postimplementation review and handover to GTB Client Services team.Keeping GTB Client Services and respective Operations teamsinformed on the highly complex deals.
  • Ensurethe onboarding team participates along with Advisory at clientsmeetings at preAdvisory stage for large cash and tradedeals.  In addition participate in responding to RFPs andother client proposals.
  • Create a culture ofpartnership with clients & advisors in managing theonboarding process to ensure excellent client experience and fasterTAT
  • Ensure that the team is well trained andequipped to assist clients with all relevant document completionrequired for a successfulonboarding. 
  • Ensure that processes areestablished without any failure points and as per the riskstandards of the organization
  • Ensure that theSOPs are up to date and duly approved by all relevantstakeholders
  • Ensure that there is earlyengagement with GTB Channels to be informed about upcomingproducts/channels/capabilities and proactively conduct the resourceplanning & structure for successful takeover &implementation of the onboardingresponsibility
  • Ensure that all products andservices are delivered in a coordinated and professional manner asagreed with the client.
  • Ensure that the teamhas all the required information and the tools to create asuccessful client Onboardingexperience.
  • Oversee the testing training andgolive process.
  • Work with product team toensure all documentation including customer applications and termsand conditions are current.
  • Ensure that therelevant fees/charges are setup in the respective systems correctlyby theteam.

Qualifications:

Knowledge:

  • Solidunderstanding of documentation interdependencies between accountstructures payments collection and electronic bankingsolutions
  • Good knowledge of Microsoftapplications
  • Fair understanding ofadministrative functions
  • Language proficient:fluent (business)English

KeyAttributes:

  • Aselfstarter motivated with aptitude and willingness to undertakeselflearning
  • Able to handle confidentialinformation
  • High standards on accuracy andcompleteness
  • Tenacity and followthrough onagreed action items
  • Takinginitiative
  • Must demonstrate a keen interest tolearn the business and its processes in order to best supportmanagement the teams andclients

Experience:

  • Atleast 1012 years experience in a similar role or competencies intheir recentcareer

Skills:

  • Goodcommunication skills
  • Good organizational andplanning skills
  • High level of interpersonalskills
  • Problem solvingskills
  • Team player
  • Abilityto manage high workload within a pressurizedenvironment
  • Strong work ethic willingness totake a hands onapproach

Education:

  • RelevantDegree in business finance administrative related field orequivalent.

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
RestaurantExperience,Customer Service,Employee Evaluation,ManagementExperience,Math,Employment & Labor Law,Sanitation,LeadershipExperience,P&L Management,Mentoring,SupervisingExperience,Restaurant Management
Vacancy: 1