Customer Support Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Voli Agency Full time

Responsibilities:

  • Serveas the first point of contact for customers providing timely andprofessional assistance via phone email and livechat.
  • Address customer inquiries concerns andfeedback with empathy and efficiency ensuring a positive resolutionto every interaction.
  • Troubleshoot technicalissues and guide customers through product features andfunctionalities.
  • Process orders returns andrefunds accurately and in accordance with company policies andprocedures.
  • Maintain thorough and accuraterecords of customer interactions and transactions in our CRMsystem.
  • Collaborate with crossfunctional teamsto escalate complex issues and ensure timelyresolution.
  • Continuously identify opportunitiesfor process improvement and contribute to the development of bestpractices for customersupport.

Requirements:

  • Highschool diploma or equivalent; bachelors degreepreferred.
  • Proven experience in customerservice or a related field with a strong track record of deliveringexceptional customer experiences.
  • Excellentcommunication skills both verbal and written with the ability toarticulate complex concepts in a clear and concisemanner.
  • Strong problemsolving skills and theability to think quickly on yourfeet.
  • Empathetic and patient demeanor with agenuine desire to help others.
  • Proficiency inusing customer support software and CRMsystems.
  • Ability to multitask and prioritize ina fastpaced environment.
  • Positive attitude andwillingness to go above and beyond to meet customerneeds.

What WeOffer:

  • Competitivesalary and benefits package including health insurance andretirement savings options.
  • Flexible workschedule and the opportunity to work remotely from anywhere in theworld.
  • Ongoing training and professionaldevelopment opportunities to enhance your skills and advance yourcareer.
  • Supportive team environment where yourcontributions are valued andrecognized.

Join OurTeam:

If youre ready to take yourcustomer service skills to the next level and make a meaningfulimpact in a dynamic and supportive environment we want to hear fromyou Apply now to join our team as a Customer Support Specialistand help us deliver exceptional service to ourcustomers.

Key Skills
Design Engineering,Baan,Customer Service,FundManagement,ABAP,Elevator
Employment Type: Full Time
Vacancy: 1
Hourly Salary Salary: USD 10 -15

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