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Duty Manager

4 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities

Please note that this is not anexhaustive list of everything that needs to be done. Anantaraemployees always find new ways to look after the business, theirguests, and their colleagues. Within this, the key responsibilitiesfor this position are:

  • Tobe the main point of guest contact 24hours.
  • Monitor all night arrivals, ensuring allrequests are carried out smoothly. Ensure all reservations arehonoured or dealt with as quickly and smoothly as possible. Dealwith VIP roominspections/arrivals/departures.
  • Ensure allissues pertaining to guest satisfaction are met and that follow upis completed on a timely basis.
  • Complete thenight audit in line with the standards and procedures of the resortfor night manager.
  • Submit housekeeping andcleaning requests as required.
  • Ensure all teammember are up to date with current facts of the hotel products andservices including room types, rates, relatives and facilities,food and beverage outlets, spa and healthclub.
  • Attend training sessions asrequired.

Qualifications

  • A degree or diploma in HotelManagement or equivalent
  • Luxury hospitalityexperience of 2-4 years in related field or Minimum of 2years' experience in the samerole.
  • An in-depth knowledge of the hotel,leisure, or service sector
  • Excellentcommunication and leadership skills.
  • Strongorganizational and multitaskingabilities.
  • Familiarity with hotel managementsoftware.
  • Have a genuine passion for people andthe industry
Desired candidate profile

. Leadership andManagement

  • TeamLeadership: Ability to lead, motivate, and manage ateam of employees, ensuring they perform their duties efficientlyandeffectively.
  • Decision-Making:Making quick, informed decisions, especially during emergencies orwhen operational challengesarise.
  • Delegation:Delegating tasks and responsibilities appropriately to team membersto ensure all operational needs aremet.

2. CustomerService andCommunication

  • Customer-Focused:Prioritizing excellent customer service, resolving complaints, andensuring a positive experience for customers orguests.
  • ConflictResolution: Handling customer complaints and issueswith professionalism and efficiency, ensuring their resolution in atimely manner.
  • ClearCommunication: Communicating effectively with staff,customers, and senior management, providing clear directions andupdates.

3.Problem-Solving and CriticalThinking

  • HandlingEmergencies: Reacting quickly and calmly toemergencies, accidents, or any other situation that may arise,ensuring the safety of allinvolved.
  • OperationalChallenges: Identifying issues related tooperations, staffing, or equipment and resolving them promptly toavoid disruption inservices.
  • ProactiveApproach: Anticipating potential issues andaddressing them before theyescalate.

4.OrganizationalSkills

  • TimeManagement: Managing multiple tasks andresponsibilities during a shift, ensuring deadlines are met, andoperations runsmoothly.
  • Scheduling:Creating and managing staff schedules, ensuring adequate staffinglevels for various shifts andoperations.
  • OperationalOversight: Ensuring all business operations, fromopening to closing, are carried out efficiently, including handlingcash, overseeing deliveries, or managing guestcheck-ins/check-outs.

5.Financial and OperationalAcumen

  • Budgetingand Cost Control: Keeping track of operationalcosts, handling cash management, and ensuring financial processesare followed.
  • InventoryManagement: Ensuring inventory levels are maintainedand restocked as needed, overseeing ordering processes andstocktaking.
  • Sales and RevenueManagement: Monitoring sales performance, ensuringtargets are met, and finding opportunities to increase revenueduring shifts.

6.Flexibility andAdaptability

  • ShiftManagement: Working flexible hours, includingnights, weekends, and holidays, depending on the business operationneeds.
  • Adaptability:Quickly adapting to new systems, procedures, or customer needs andmanaging change effectively within the operationalenvironment.
Key Skills
Hospitality,Official Duty,ManagementExperience
Employment Type :Full-time
Department / Functional Area: Hospitality
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Tue, 04 Feb 2025