Chief Concierge

2 days ago


Dubai, Dubai, United Arab Emirates Minor International Full time

We are seeking an exceptional Chief Conciergeto join our prestigious luxury resort in the heart of Dubai UnitedArab Emirates. As the leader of our concierge team you will beresponsible for ensuring unparalleled guest experiences andmaintaining the highest standards of service excellence. Keyresponsibilities include:

  • Lead andmanage the Concierge Bell services Limousine Valet and Airportteams ensuring sufficient coverage and highquality service at alltimes.
  • Anticipate and fulfil guest needshandling inquiries with a personalised approach and offeringalternatives when necessary.
  • Maintaincomprehensive knowledge of the resort its services and the UnitedArab Emirates staying updated on city events andactivities.
  • Conduct training for team memberson local happenings and coordinate MICE movements related toconcierge operations.
  • Ensure timely andaccurate handling of all guest requests following Anantarastandards and maintaining properrecords.
  • Foster relationships with thirdpartycompanies and ensure smooth handovers betweenshifts.
  • Recognise and acknowledge repeat guestsand VIPs consistently exceeding guestexpectations.
  • Maintain a professional demeanouradhere to grooming standards and project a positive image of theresort at alltimes.

Qualifications:

  • Bachelorsdegree in Hospitality Management or related field with3 years of experience in luxury hospitality includingproven track record in managing a conciergeteam
  • Exceptional communication skills (writtenand verbal) with proficiency in multiple languages is aplus
  • Strong leadership abilities and expertisein team development motivation and performancemanagement
  • Proficiency in hospitalitymanagement software and indepth knowledge of Dubais tourismlandscape
  • Excellent organizational and timemanagement skills with flexibility to work varying shifts includingweekends and holidays
  • Passion for luxuryhospitality and commitment to exceeding guestexpectations

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
MoldRemediation,Succession Planning,Employee Evaluation,BasicMath,Host/Hostess Experience,Restoration,Restoration IndustryExperience,Water Damage Restoration,Emergency Management,AutoRestoration,Fire Restoration,Financial ReportInterpretation
Experience: years
Vacancy: 1
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