Relationship Management ociate

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full time
  • Supportingcustomer on their specific needs and achieve desired level ofsatisfaction by providing insights andupdates
  • Act as a liaison between clients andthe ADGM ecosystem ensuring that all communication is clear andtimely
  • SPOC to support customers in upsellingactivities (upgrade license, adding activitiesetc.)
  • Execution of customer retentionstrategies (for cos. intending toderegister)
  • Collaborate with Marcoms andBusiness Development on events andinitiatives
  • Act as a primary point of contactfor customers providing timely and effective support to meet theirspecific needs and ensure theirsatisfaction.
  • Proactively identifying andresolving customer complaints, queries as well as offeringvalue-added upsell activities.
  • Contribute toincrease of customer engagement and reduce the risk of customerchurn.
  • Continue to learn and analyse thecustomer feedback and provide inputs to improve theservices.

GenericAccountabilities

Information Securityrelated

  • Understand, adopt,adhere and practice responsibilities or controls as per ADGMInformation Security policy and as per best practices explained inthe induction and awarenesssessions.
  • Confidentiality, Integrity andavailability of the ADGM Information shall be maintained at alltimes i.e. within as well as outside ADGM.

Education:

  • Bachelor's degree orequivalent

WorkExperience

  • 4-6+ years ofrelevant experience in Customer Success Management and relationshipmanagement
Key Skills
Customer Development,LabourRelations,Workforce Relations
Employment Type: Full-time
Department / FunctionalArea: Public Relations Strategy
Experience: years
Gender: Male
Vacancy: 1

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