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Employee Relations Manager
1 month ago
Job Purpose: At Emirates, we believe inconnecting the world, to and through, our global hub in Dubai; andin constantly innovating to ensure our customers 'FlyBetter'
The Employee Relations Managerwill be responsible for the delivery of efficient employee relationoperations and support to various business areas within the group.Lead a team of advisors/partners on all employee relations mattersacross [Emirates/dnata]. Use internal and external insights tocontinuously measure and develop Employee Relations processes toensure they are in line with company values and good practicestandards.
In this role, youwill:
- Leada team of Employee Relations Advisors/Partners responsible forguiding business leaders on the application and interpretation ofHR policies and procedures in a fair and consistent manner thatpromotes positive employee relations.
- Managethe day-to-day operations of the Employee Relations unit and planthe short-medium term direction of the function in accordance withthe broader HR strategy to ensure optimal customer service andproductivity.
- Develop and mentor employeesthrough on-boarding, open communication, training and developmentopportunities and performance management processes, build andmaintain employee morale and motivation and ensures the team isappropriately staffed with requiredcompetencies.
- Manage complex Employee Relationscases that have been escalated or assigned based on case type orother guidelines. Act as a liaison with Group Legal to addresscases that may result in potential legalaction.
- Maintain strong working relationshipsthat include communication and collaboration with HR BusinessPartners, HR Centers of Excellence, and any other relevant teams toensure the provision of a positive and proactive employee relationsservice.
- Design and measure key performanceindicators and design and maintain operational reports asappropriate. Drive continuous improvement and service deliveryexcellence within the HR functional area by ensuring awell-controlled environment through effective processes, workflow,and technology.
- Forecast volumes and monitorhandling of Employee Relations inquiries, and provide input intobudget/resource needs.
- Develop EmployeeRelations KPI's to monitor customer feedback, Operationefficiencies, team feedback.
- Lead otherspecialist colleagues/teams within the Employee Relations Unit asappropriate (i.e. workforce management, HR Analytics &Reporting etc).
Qualifications& Experience: To be considered for this role, you must meetthe below requirements:
- Degree or Honours (12+3 orequivalent).
- 8+ years of experience in EmployeeRelations and Human Resources.
- MinimumBachelor's level qualification in a relatedfield.
- Post graduate qualification in a HRspecific field would be considered anasset.
- Progressive experience in a HRrole.
- In depth knowledge of EmploymentRelations practice.
- Customer focused with anunderstanding of how to design and manage services that reflect anddeliver against a wide range of customerneeds.
- Ability to build relationships andcommunicate at all levels within anorganisation.
- Flexible approach to problemsolving, balancing policy, best practice, legal and business issuesto provide pragmatic solutions.
- Insight drivenand at ease with data and analytics to demonstrate impact andreturn on investment.
- Inspiring leader with anability to engage their team and the widerorganisation.
- Ability to set up and manageprojects in a live environment.
- Able to useinitiative and take responsibility with a positive can-do attitudeto deliver effective results.
- Self-motivatedwith an intellectual curiosity, a strong growth mindset and thedesire to constantly improve.
HumanFactors,Collection
Employment Type :Full-time
Department / Functional Area: HR,Human Relations,Industrial Relations
Experience: 0 Years - 1 Years years
Vacancy: 1
Joining Date: Sat, 11 Jan 2025