Software Technical Support
3 weeks ago
We are looking for a dedicated and qualified Software Technical Support to join our team. The ideal candidate will be responsible for providing technical assistance and support to our customers and resolving software-related issues in a timely and efficient manner. This role will involve understanding customer requirements, troubleshooting software problems, documenting issues and solutions, and escalating complex issues to the development team when necessary. The Software Technical Support will also be involved in testing software updates and enhancements, as well as providing training and guidance to customers on how to use our software effectively. The successful candidate must have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. If you are passionate about technology and enjoy helping others, we would love to hear from you. Apply now to join our dynamic team
Responsibilities
- Provide troubleshooting and technical support to customers experiencing software-related issues.
- Guide customers through software installation, configuration, and setup processes.
- Diagnose and resolve software bugs, errors, and problems reported by customers.
- Collaborate with the development team to escalate and prioritize critical issues for resolution.
- Document support interactions, solutions, and resolutions for future reference.
- Conduct software testing to identify and replicate reported issues for troubleshooting.
- Communicate effectively with customers to provide updates on issue resolution progress.
- Develop and maintain knowledge base articles and FAQs for common software issues.
- Assist in training internal team members on software functionality and troubleshooting techniques.
- Stay up-to-date on product updates, new features, and best practices to better assist customers.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proficiency in troubleshooting software issues and providing technical support to customers.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Experience working in a similar technical support role is preferred.
Work Type: Full-Time
Role Level: Mid-Level
Country: United Arab Emirates
City: Dubai
Number of Vacancies: 1
Job Category: IT
#J-18808-Ljbffr-
Technical Support
3 weeks ago
Dubai, Dubai, United Arab Emirates Splash Software Full timeOverview:Join our team as a Technical Support and play a vital rolein assisting our clients with their technical needs. In thisposition you will provide expert troubleshooting resolve technicalissues and ensure our customers experience seamless support. Werelooking for someone with strong technical knowledge excellentcommunication skills and a commitment to...
-
Technical Support
4 days ago
Dubai, Dubai, United Arab Emirates Splash Software Full timeOverview: Join our team as a Technical Support and play a vital role in assisting our clients with their technical needs. In this position, you will provide expert troubleshooting, resolve technical issues, and ensure our customers experience seamless support. We're looking for someone with strong technical knowledge, excellent communication skills, and a...
-
Technical Customer Support
5 days ago
Dubai, Dubai, United Arab Emirates Splash Software LLC Full timeSplash Software LLC is an innovative software development company offering cutting-edge API solutions to our esteemed clientele. We are seeking a dedicated and technically savvy individual to join our team as Technical Customer Support for API Integration. This role is pivotal in ensuring our clients have a seamless experience while integrating our software...
-
Technical Customer Support
7 hours ago
Dubai, Dubai, United Arab Emirates Splash Software LLC Full timeSplash Software LLC is an innovative software development company offering cutting-edge API solutions to our esteemed clientele. We are seeking a dedicated and technically savvy individual to join our team as Technical Customer Support for API Integration. This role is pivotal in ensuring our clients have a seamless experience while integrating our software...
-
QA and Technical Support Manager
6 days ago
Dubai, Dubai, United Arab Emirates Splash Software Full timeLead Our TeamsWe are Splash Software, a leading innovator in the industry. We seek a seasoned Project Manager to drive our software development, QA, and technical support initiatives.Your Key Contributions:Develop and implement project plans to ensure timely delivery.Leverage Jira and Azure DevOps to streamline workflows and improve collaboration.Cultivate...
-
Technical Support Expert
4 days ago
Dubai, Dubai, United Arab Emirates UAS International Trip Support Full timeAbout UAS International Trip Support:We provide comprehensive aviation services, supporting trip planning, ground handling, fuel services, and flight operations worldwide.This role requires an experienced IT Administrator to ensure seamless operations and security during night hours.The ideal candidate will have a strong technical background in system...
-
Technical Support Engineer
3 days ago
Dubai, Dubai, United Arab Emirates UAS International Trip Support Full timeWe are looking for a skilled IT Administrator to join our team at UAS International Trip Support. As a key member of our IT department, you will be responsible for:Overseeing and maintaining our IT infrastructure, ensuring seamless operations and security during night hours.Assisting with the installation, configuration, and maintenance of hardware,...
-
Software Project Coordinator
6 days ago
Dubai, Dubai, United Arab Emirates Splash Software Full timeAbout UsSplash Software strives to deliver cutting-edge solutions. We are seeking a skilled Project Manager to lead our software development, QA, and technical support teams.Key Responsibilities:Manage software development, QA, and technical support teams to ensure timely delivery.Streamline workflows using Jira and Azure DevOps.Coordinate with development...
-
Software Sales Executive
2 days ago
Dubai, Dubai, United Arab Emirates ERP Software Full timeSales Responsibilities:Manage the end-to-end sales cycle from lead generation to closing.Identify potential customers through telemarketing, customer references, and cold calling in the market.Deliver compelling product demonstrations tailored to client needs.Negotiate terms and close sales effectively to achieve sales targets.Client Engagement and...
-
Software and Hardware Technician
5 days ago
Dubai, Dubai, United Arab Emirates Omega Software Inc Full timeDriven by the purpose of our work and energized by the joy we get from supporting each other. We build awesome stuff that helps people and love doing it together.Software and Hardware Technician - DubaiWorkplace Type: On-SiteEmployment Type: Full TimeLocation: UAE DubaiWe are seeking a skilled and dedicated Software Technician to join our technical support...
-
Technical Support
3 weeks ago
Dubai, Dubai, United Arab Emirates BlackStone eIT Full timeBlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer...
-
IT Technical Support
1 day ago
Dubai, Dubai, United Arab Emirates BlackStone eIT Full timeBlackStone eIT is looking for a proactive and skilled IT Technical Support professional to join our dedicated team. In this role, you will provide comprehensive technical assistance to our clients and internal teams, ensuring smooth and effective operation of our IT systems and services.ResponsibilitiesServe as the second level of support for end-user...
-
Technical Support
16 hours ago
Dubai, Dubai, United Arab Emirates BlackStone eIT Full timeBlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction...
-
Technical Support
6 days ago
Dubai, Dubai, United Arab Emirates BlackStone eIT Full timeBlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction...
-
Technical Support
7 hours ago
Dubai, Dubai, United Arab Emirates BlackStone eIT Full timeBlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer...
-
Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full timeJob DescriptionThis is a full-time, on-site role for a Technical Support specialist. The position is located in Dubai, United Arab Emirates.About the RoleThe day-to-day tasks include handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining effective communication channels.Responsibilities:Handle customer...
-
Software Engineer
7 days ago
Dubai, Dubai, United Arab Emirates Delicate Software Solutions Full timeAbout Us: We are a Software company that delivers quality software solutions in the UAE, serving our clients for over a decade with dedication and expertise.We are seeking an experienced Full-Stack Developer to join our team at Delicate Software Solutions. As a key member of our development team, you will be responsible for designing, implementing, and...
-
Technical Support
2 days ago
Dubai, Dubai, United Arab Emirates Sicuro Group Full timeDesignation : Technical Support & Response Associate (GSOC)Next Level Manager : Operations Manager, TechnicalLocation of Position : Dubai, UAE. The role may require occasional travel for installations and troubleshooting of equipment.Purpose of Role : This vital frontline role sees applicants working as part of a team delivering risk management services to...
-
IT Technical Support
1 week ago
Dubai, Dubai, United Arab Emirates Swantech Solutions Full timeProvide remote and on-site support for installation and configuration of IT equipment, ensuring compatibility with existing systems.Maintain detailed documentation of support requests, resolutions, and system configurations for continual improvement and knowledge sharing.Assist in the setup and management of network infrastructure, including switches,...
-
Software Support Engineer
3 weeks ago
Dubai, Dubai, United Arab Emirates Client of Talentmate Full timeWe are seeking a skilled Software Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support to our customers. Duties include troubleshooting software issues, resolving technical inquiries, and collaborating with the development team to improve product functionality. The Software Support...