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Lounge Manager Assistant

1 month ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts dubai Full time
Roles and responsibilities

1. Customer ServiceExcellence

  • GuestEngagement: Interacting with guests to ensure theirneeds are met and addressing any concernspromptly.
  • Personalization:Recognizing repeat guests and offering personalized services basedon preferences.
  • ComplaintResolution: Handling guest complaints or concerns ina calm and professional manner to ensuresatisfaction.

2.Leadership and TeamManagement

  • StaffSupervision: Assisting in managing the lounge team,including servers, bartenders, and otherstaff.
  • Training andDevelopment: Training new staff and helping developexisting team members to improveservice.
  • Motivation:Encouraging the team to maintain high levels of service and workcollaboratively.
  • Scheduling:Assisting with creating and managing staff schedules to ensureproper coverage.

3.Operations and OrganizationalSkills

  • Barand Lounge Management: Overseeing daily operations,including stock control, inventory management, and orderingsupplies.
  • Efficiency:Ensuring smooth operations during peak hours, maintaining servicequality, and optimizingworkflows.
  • AdministrativeTasks: Assisting in reporting, budgeting, andmanaging lounge resourceseffectively.
  • Safety andCompliance: Ensuring all health, safety, and alcoholservice regulations are followed in thelounge.

4. FinancialManagement

  • Budgetingand Cost Control: Assisting with managing thelounge's budget, controlling costs, and maximizingprofitability.
  • RevenueManagement: Monitoring sales and recommending waysto increase revenue, such as through upselling or creatingpromotions.
  • CashHandling: Ensuring the accuracy of transactions andmanaging cash, credit card payments, andtips.

5. CommunicationSkills

  • ClearCommunication: Effectively communicating with bothguests and the team, ensuring smoothservice.
  • ConflictResolution: Addressing any issues that arise in aprofessional and solution-orientedmanner.
  • InterdepartmentalCoordination: Communicating with other departments(e.g., kitchen, front office) to ensure seamlessservice.

6. EventPlanning andCoordination

  • PrivateEvents: Assisting in organizing and managing privatefunctions or events held in thelounge.
  • SpecialOffers: Supporting the development and promotion ofspecial events, themed nights, or seasonalofferings.
  • GuestExperience: Ensuring that guests attending eventshave an exceptional experience and receive timelyservice.

7. AttentiontoDetail

  • QualityControl: Overseeing the preparation of food anddrinks to ensure they meet qualitystandards.
  • AmbienceMaintenance: Ensuring the lounge'satmosphere (lighting, music, cleanliness) is always inviting andcomfortable.
  • GuestPreferences: Maintaining records of guestpreferences or special requests for a personalizedexperience.

8.Problem-Solving andAdaptability

  • QuickDecision-Making: Making swift decisions to addressoperational challenges or guestconcerns.
  • Adaptability:Adjusting operations or service styles based on guest needs, loungeoccupancy, or specialcircumstances.
  • CrisisManagement: Managing unexpected issues such asequipment failure or high guest volume efficiently andcalmly.
Desired candidate profile

We areseeking an individual who will be assisting the Operations Managerin making sure that highest standards and quality are achievedthroughout the operations. Past success in driving departmentalKPI's focusing on Guest, People, Product and Profit isvital in this role. You will engage and motivate colleagues throughtraining, coaching and strong communication whilst overseeing theprofitability of thedepartment.

AboutYou

The ideal candidate musthave a minimum 5 years of relevant beach bar experience or otherexperience related to this field. Previous international exposurewith 5-star hotel experience is preferred. A solid understanding ofbusiness acumen and overall P&L is essential in this role.Atlantis, The Royal offers an unbeatable opportunity to grow anddevelop in your career right in the mix of a continuouslydeveloping city and diverse range of cultures.

Key Skills
Lounge,AdministrativeTasks,Management Experience
Employment Type: Full-time
Department / FunctionalArea: Administration
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Mon, 20 Jan2025