E-Commerce Executive
2 weeks ago
Your Tasks:
- Execute the implementation of the sales strategy, helping to meet the budget and thus ensure the achievement of the targeted revenue for the assigned hotels.
- Follow up on action plans for Direct Customer and OTAs.
- Support the review of campaign uploads as well as campaign tracking.
- Ensure the implementation of the MHI pricing model in the E-Commerce segment in the hotel by following up on the various audits.
- Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
- Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
- Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
- Be knowledgeable of the Voice of the Customer goals and execute the necessary actions to achieve them.
- Support their manager with the Sensory Architecture established for their areas.
- Be knowledgeable and promote the hotel's services and facilities as well as the entertainment programme, experiences and events.
Your Profile:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in e-commerce management or online retail.
- Strong understanding of e-commerce platforms.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced environment and meet deadlines.
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