Executive Director E-commerce

4 days ago


Dubai, Dubai, United Arab Emirates Rivoli Group Full time
About the Role

The Rivoli Group is seeking a highly skilled Senior Executive to oversee e-commerce operations, ensuring seamless shopping experiences across UAE, Qatar, Oman, and Bahrain markets.

Key Responsibilities
  • Oversee daily e-commerce order processing, ensuring timely fulfillment and next-day delivery.
  • Process orders through Navision, coordinate with brands and warehouse teams for stock allocation.
  • Verify successful transactions via Network International and address any payment-related issues.
Customer Service & Support
  • Manage e-commerce customer inquiries, ensuring prompt and effective resolutions.
  • Address order-related issues, refunds, exchanges, and complaints professionally.
Reporting & Analysis
  • Generate daily, weekly, and monthly reports on e-commerce sales, order trends, and operational metrics.
  • Analyze customer service trends and identify areas for process improvement.

Requirements

  • Minimum 5-7 years of experience in e-commerce operations, order management, or customer service.
  • Highly organized, detail-oriented, and proactive.
  • Strong coordination and problem-solving skills.


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