Executive Director E-commerce
4 days ago
The Rivoli Group is seeking a highly skilled Senior Executive to oversee e-commerce operations, ensuring seamless shopping experiences across UAE, Qatar, Oman, and Bahrain markets.
Key Responsibilities- Oversee daily e-commerce order processing, ensuring timely fulfillment and next-day delivery.
- Process orders through Navision, coordinate with brands and warehouse teams for stock allocation.
- Verify successful transactions via Network International and address any payment-related issues.
- Manage e-commerce customer inquiries, ensuring prompt and effective resolutions.
- Address order-related issues, refunds, exchanges, and complaints professionally.
- Generate daily, weekly, and monthly reports on e-commerce sales, order trends, and operational metrics.
- Analyze customer service trends and identify areas for process improvement.
Requirements
- Minimum 5-7 years of experience in e-commerce operations, order management, or customer service.
- Highly organized, detail-oriented, and proactive.
- Strong coordination and problem-solving skills.
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