Operations Assistant
1 week ago
Weare a fastgrowing digital native marketing and distributionconsumer goods company dedicated to managing and empowering brandsthat resonate with the diverse needs and desires of consumers inthe markets we operate in. Operating from Dubai we leverage ourdeep understanding of the diverse local market and our strongnetwork of partners to deliver outstanding results. Our focus is onproviding customers & consumers with a wide range ofhighquality innovative products and services that enhance theirlives.
JobTitle: OperationsAssistant
ReportsTo: Managing Director
Summary:
TheOperations Assistant plays a crucial role in ensuring the smoothand efficient processing of customer orders from point of sale tofinal delivery. This role involves close collaboration with thefulfillment team and customers to maintain high levels ofoperational efficiency and customersatisfaction.
EssentialFunctions:
- Receiveand process customer orders accurately ensuring productavailability and correct customerinformation.
- Track orders andprovide timely updates to customers on order status anddelivery.
- Liaise with thefulfillment team to ensure accurate and timely orderdelivery.
- Monitor deliveries andaddress any potential delays orissues.
- Manage order changescancellations and returns ensuring customersatisfaction.
- Serve as a point ofcontact for customers regarding order inquiries and deliveryinformation.
- Resolve customercomplaints effectively and escalate complex issues asneeded.
- Maintain organized recordsof customer interactions and orderdocumentation.
- Contribute to processimprovements and operational efficiencyinitiatives.
- Assist the ManagingDirector with administrative tasks asrequired.
Competencies:
- Attentionto Detail: High level of accuracy in processing ordersand managingdata.
- Organization and TimeManagement: Ability to prioritize tasks manage timeeffectively and meetdeadlines.
- CommunicationSkills: Excellent written and verbal communication withcustomers fulfillment teams andmanagement.
- ProblemSolving:Proactive approach to identifying and resolving orderrelatedissues.
- CustomerFocus: Commitment to providing excellent customer serviceand ensuringsatisfaction.
- ComputerSkills: Proficiency in using order management systemsMicrosoft Office Suite and other relevantsoftware.
Requirements
RequiredEducation andExperience:
- Highschool diploma or equivalent; Associates or Bachelors degreepreferred.
- Proven experience in anadministrative customer service or operationsrole.
- Experience with orderprocessing and fulfillment is aplus.
Key Skills
AutoCAD3D,Council,ABAP,Apps,Electronics Engineering,Clinical
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 2000 - 2000
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