Customer Service Advisor
3 weeks ago
- Greetingcustomers and directing them to availablemechanics.
- Consulting with mechanics regardingnecessary repairs and possible alternatives to expensiverepairs.
- Using your knowledge of our productsand services to sell or provide in-depth information aboutavailable parts and service options tocustomers.
- Answering questions about serviceoutcomes and scheduling and booking appointments, vehicle drop-off,and vehicle pick-up.
- Providing customers withinformation and advice on warranty protections, potential costsavings, and the advantages of trading in versus fixing theircar.
- Managing and overseeing thedealership's workflow andschedule.
- Calling customers to advise themabout service changes or car pick-uptimes.
- Maintaining positive customerrelationships to ensure repeatbusiness.
- Ensuring all details on servicesrendered and costs are related to customers and processing theirpayments.
- Liaising with service techniciansabout parts ordering and ensuring parts are available whenneeded.
Advisory Services,Service
Employment Type : Full-time
Department / Functional Area: Automation
Experience: 8 Years - 10Years years
Gender: Male
Vacancy: 1
Joining Date: Wed, 29 Jan 2025
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