Service Advisor Automotive
6 days ago
- Prepares him/herself onappointment customers for the following day with APAS / ISPA printout.
- Meets and greets customer.
- Carrying out service reception at the car forall Service bookings.
- Checking the vehicle forany damages and mentioning all scratches, dents, etc. on booking insheet / jobcard before accepting it. Ensuring customers belongingand all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry,etc.) are removed and handed over to thecustomer.
- Opening jobcards as per servicerequirement plus additional requested work by the customer pluswork identified during service reception at car with thecustomers' approval.
- Recording allcustomer details and ensuring all details entered in the computersystem are correct.
- Ensuring FRU Nos. as perKSD system is mentioned on all openjobcards.
- Advising customer on cost of repairsbefore accepting the vehicle and taking approval in writing for anyadditional repairs.
- Attach all relevantdocuments to the jobcard (key reader print out, technical campaigndetails, book in sheet, customer notes,etc.)
- Ensures mobility of customer afterfinalizing the service advise process.
- Properfollow-up with workshop to ensure repairs are completed anddeadlines met in time.
- Advising customer on theprogress of vehicle repairs.
- Ensuring pricing,details of repairs and all safety related informations arementioned on the invoice are correct before handing over andexplaining to the customer.
- Monitoring andensuring that all campaigns are completed for each job cardopened.
- Final physical check of vehicle beforecalling customer to confirm that the vehicle is ready for pickup.
- Handover the vehicle personally to thecustomer.
- Ensuring the work quality based onQMA guidelines for repair quality.
- Followingthe QMA procedure and guidelines.
- Workingflexible hours depending on theworkload.
- Ensure highest degree of customersatisfaction and retention at alltimes.
- Handling customer complaints and ensurecorrective action has been taken.
Administration
Employment Type :Full Time
Department / Functional Area: Administration
Experience: years
Vacancy: 1
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