CMI UAE Customer Success Telecom Manager

3 weeks ago


Sharjah, Sharjah, United Arab Emirates NielsenIQ Full time
  • Responding to customer serviceissues in a timely manner.
  • Creating effectivecustomer service procedures, policies, andstandards.
  • Developing customer satisfactiongoals and coordinating with the team to meet them on a steadybasis.
  • Implementing an effective customerloyalty program.
  • Maintaining accurate recordsand documenting all customer service activities anddiscussions.
  • Assessing service statistics andpreparing detailed reports on yourfindings.
  • Hiring and training new customerservice agents.
  • Managing the approved budget ofthe customer service department.
Key Skills
Administration
Employment Type :Full Time
Department / Functional Area: Administration
Experience: 0 Years - 6 Years years
Vacancy: 1
Joining Date: Wed, 19Feb 2025

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