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Telemarketing Representative

1 month ago

Dubai, Dubai, United Arab Emirates The Cigna Group Full time

Job Description Summary

Delivers professional activities in the Sales job family with a focus on Telemarketing. Places outbound calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures based on leads and completes the sale of products and/or services. Selling is the primary function of this position. Uses computerized systems for tracking, information gathering, and/or troubleshooting. May answer inquiries and resolve problems. Requires general knowledge of the organization, products, and/or services. May assess needs and suggest/promote alternative products or services. Requires the ability to navigate a computerized data entry system or other relevant applications. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in Telemarketing. This role typically reports to our international markets where incumbents typically have 2 - 5 years of experience. This role is eligible for sales incentive compensation (IC).


Job Description

Earn an competitive bonus and be part of a growing international healthcare insurance company. In order to service our international client base, you must be able to work shift patterns:

  • Hours of operation 24 hours – 6 days per week


About Cigna:

Are you passionate about sales and helping clients find the right product? Have you previously worked in sales in a highly regulated environment? You could be the ideal candidate we are seeking.

Cigna is a global health service company committed to assisting individuals in enhancing their health, well-being, and peace of mind.

As an employee, we prioritize your career growth. When you join our team, you will embark on a fulfilling career, contribute significantly, and revolutionize the perception of health insurance.

The Position:

Reporting to the Telesales Manager, you will handle incoming queries from web-based customers to fulfill their requirements and strive to close sales. Additionally, you will generate sales through outbound calls to leads obtained via the website, working on issue resolution to ensure a seamless sales process.


Main Duties / Responsibilities

  • Respond to all customer inbound & Internet inquiries regarding eligibility, plan coverage, policy terms, and conditions, aiming for first call resolution
  • Achieve sales targets set by management
  • Maintain regular communication with members
  • Meet or exceed productivity and quality standards
  • Adhere to regulatory standards within our operational boundaries
  • Conduct sales with integrity and prioritize fairness towards customers
  • Collaborate effectively with internal colleagues, the client management team, medical staff, etc., to resolve customer concerns
  • Keep accurate records and documentation as necessary
  • Support team members actively and contribute to achieving team goals
  • Provide assistance to less experienced team members
  • Identify potential process enhancements and suggest improvements to Team Leader
  • Undertake any other assigned tasks as needed to meet business requirements


Skills / Experience

  • Customer-oriented with strong problem-solving abilities
  • Excellent interpersonal and communication skills
  • Ability to exercise judgment and prioritize tasks efficiently
  • Proficiency in team collaboration
  • Basic system navigation and Microsoft application skills
  • Good keyboard proficiency
  • Awareness of regulatory standards
  • Demonstrated success in telemarketing insurance sales inbound and outbound, preferably in a non-advised sales process
  • 1 – 2 years' experience in the healthcare industry, insurance sector, or outbound sales

Competencies

  • Drive for results
  • Listening
  • Peer relationships
  • Personal learning
  • Priority setting
  • Problem-solving


Please ensure that you can fulfill the shift requirements mentioned above and demonstrate your sales expertise in a highly regulated setting on your application.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage. We guide customers through the healthcare system, empowering them with the insights needed to make informed choices for enhancing their health and vitality. Join us in fostering growth and enhancing lives.

Qualified candidates will be evaluated without regard to various characteristics, such as race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, ancestry, marital or familial status, genetics, public assistance status, citizenship, or any other trait protected by equal employment opportunity laws.

If you need reasonable accommodation during the application process, please refrain from contacting via email.

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