Manager Portfolio Management Office

1 month ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time
Synopsis

The purpose of the Portfolio Management Office (PMO) is three fold:

1. Enable the delivery of value to the business through on time, to quality and on budget project, program and portfolio execution by way of standardized governance for both waterfall and, working with the LACE, agile delivery methods

2. Provide reporting, insights and analysis which enable clarity and transparency on portfolio performance

3. Focus on continuous improvement of DTI PMO processes, systems and ceremonies

The role holder will be part of a high performing PMO team which ensures proactive identification and actioning of risks, blockers and dependencies, providing visibility at the right levels and through the right channels and assuring the integrity of project, program and portfolio data, driving reporting that provides the insights to enable real time decision making and provides right support to the delivery team and DTI Senior Leadership Team.

The team will collaborate with the Value Stream Leads to provide governance support to Value Streams through matrixed PMO resources who are embedded on a day to day basis within their respective value streams.

Accountabilities

PMO

• Develop strong working relationships with colleagues and stakeholders across DTI and Etihad and key external suppliers

• Define & implement PMO strategy, ensuring alignment to the overall DTI strategy

• Proactively identify opportunities to optimise DTI's PMO practices, ceremonies and processes and work collaboratively with colleagues, and external suppliers when required, to drive the delivery of these optimisations

• Where relevant, work in collaboration with more junior members of the team within PMO and across DTI to share knowledge and support the development of their PMO skill set & competencies.

Portfolio Governance

• Focus on improving the Agile Maturity of the DTI PMO Team

• Oversee portfolio level lean agile cadences across DTI including epic / business case development, portfolio prioritisation and value stream and DTI portfolio focused reporting

• Provide executive updates to the DTI Leadership Team and support executive level communications and briefings

• Track delivery and performance KPI's across DTI, facilitating executive level reporting and reporting

• Track costs of projects and oversee end to end project governance.

Delivery Methods

• Drive adoption of best practice project, program and portfolio management practices across DTI including standards, policies, and procedures

• Set and drive implementation of standards for project, program and portfolio management capabilities including methodologies, deliverables, tools to be used, etc.

• Support and ensure the delivery of DTI projects by working in collaboration with the VSL and Project Managers.

Education & Experience

Education & Experience

• Proven PMO Practitioner with a minimum of 5 years of experience in complex IT environments and software implementations. Experience within the airline industry is beneficial

• Bachelor's degree in Computer Science, Information Systems, Business Administration or equivalent is mandatory. Master's degree would be a strong advantage

• Strong project / program / portfolio management experience following both waterfall and agile methods is essential

• 3+ years of experience following Agile at scale is essential, i.e. agile applied at a portfolio, value stream or program level, applying agile and/or scrum as a way of working to deliver technology products. Experience in lean portfolio management is beneficial

• Must possess project management / PMO certifications in both waterfall (Prince 2, PMP or equivalent) and Agile (Scrum, SAFe or equivalent)

• Must have experience of operating at an executive level working with both business and IT executives to drive common approaches and delivery value

• Must have experience of developing leading practices in project management within organisations, fostering collaboration between IT and the business and demonstrating a step change in IT delivery KPIs

• Knowledge of PowerBI and low code/no code platforms would also be beneficial

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

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