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Loyalty Engagement Officer
4 weeks ago
Join our dynamic team at Etihad Guest Loyalty programme and play a key role in crafting a strategic plan to engage, appreciate, and reward our esteemed high-value members with exclusive benefits and exceptional experiences. Collaborate closely with various stakeholders, both internal and external, to ensure consistent and personalized customer interactions at every touchpoint.
Responsibilities- Benefits: Innovatively enhance lifestyle benefits, tiering, and status extensions to make our members feel valued and pampered, offering top-tier rewards and preferential treatment.
- Engagement: Develop a strategic engagement strategy for high-value members including personalized relationship building, monitoring behavioral changes, driving revenue growth, organizing exclusive events, and integrating loyalty into local and international sponsorships.
- Programme Improvement: Lead enhancements to the loyalty programme by collaborating with stakeholders, introducing new initiatives, integrating with lifestyle partners, and boosting member satisfaction through feedback analysis and competitor benchmarking.
- Virtual Clubs: Manage virtual clubs benefits and memberships to enhance the value proposition for Etihad Airways.
- Execute Assignments: Complete tasks in compliance with standards, ensuring timely and consistent delivery, while actively supporting programme activities across the Etihad Guest team.
- Bachelor's degree in a relevant field from an accredited institution or equivalent experience.
- Minimum of 6 years of relevant work experience, including at least 3 years in premium customer service.
- Proficiency in data management is essential.
- Prior experience in event management and brand activations is advantageous.
About Etihad Airways
Discover the world of Etihad Airways, the UAE's national airline, renowned for its excellence since 2003. Operating from Abu Dhabi, Etihad serves multiple passenger and cargo destinations across the globe. Through strategic alliances and codeshare partnerships, Etihad provides access to a vast network of international destinations. Recognized with numerous accolades for its service, products, loyalty programme, and COVID-19 response, Etihad remains at the forefront of the aviation industry.
Committed to addressing the climate crisis, Etihad collaborates with global aviation leaders and OEMs to drive industry decarbonization initiatives. Be part of a forward-thinking organization that prioritizes sustainability and innovation.
To learn more, visit the Etihad Airways website.
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