Key Account Manager

1 month ago

Dubai, Dubai, United Arab Emirates Al Futtaim Private Company LLC Full time

Job Requisition ID: [[161647]]

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:


• Manage a portfolio of key accounts and corporates to ensure customer retention and maximise output from key account portfolio.

• Support the Regional Manager in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met or exceeded for corporate customers

• Build strong and effective account management relationships with all customers

• Win new customers from building own prospect base through proactive prospecting techniques including cold calling

• Develop customer relationships to enhance profit levels and penetration of services

• Plan and implement customer retention and relationship development

• Contribute to formulation of policy and strategy within the sales and marketing function

• Maintain administration and relevant reporting and planning systems as required by the Line Manager on a periodic basis

• Work closely with accounts and collections team to ensure debts are minimised

• Maintain and develop corporate image and reputation, whilst protecting and developing the company's brands via suitable PR activities and own presentation

• Prepare report on a daily / weekly / monthly basis to assist in planning strategies for acquiring potential business and understanding future trends.

• Provide vital statistics to the Marketing team to assist in strategizing future campaigns.

What you will do:

o Deliver against all sales revenue and profit targets for lease and rental products

o Build awareness of AFF and Hertz within local corporate community

o Become actively integrated with key local networking groups

o Build high levels of customer satisfaction

Required Skills to be successful:


• Evidence of proven prospect database development and sales achievements

• Excellent relationship skills

• Business to Business consultative sales skills

• Previous exposure to high profile or blue chip organisations

• Evidence of sales through multi-level decision makers

• Planning, organising and ability to balance multiple demands

• Team player with evidence of building cross business support

• Target oriented and driven to exceed demanding challenges

• Market awareness and understanding of the challenges of customers and competitors

You will also have the following:

• Strong English communication skills; reading, writing and speaking

• Preferably educated to degree or equivalent level

• Arabic communication skills a definite advantage

• Sales and Business Development background

• Good applied knowledge MS Office

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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