Managed Services Project Manager

3 weeks ago

Dubai, Dubai, United Arab Emirates Avanade Inc. Full time

Introduction

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a CRM Project Manager, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.

Together we do what matters.

What you'll do:

  • Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, etc.
  • Establish and support knowledge management repositories
  • Support business development activities or thought leadership in support of Talent Community objectives and priorities
  • Monitor, reports, and responds to issues and risks associated with the project
  • Balance scope, schedule, budget, quality, and risks associated with the project
  • Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes
  • Manage Avanade and subcontractor staff assigned to the project
  • Lead change management and change enablement processes throughout project duration
  • Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools.
  • Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)

Skills and experiences

  • 4+ years working with Microsoft Dynamics 365 CRM projects in a project manager, delivery or technical/functional lead position
  • Has implemented end-to-end ERP/CRM solutions (Microsoft or non-Microsoft)
  • Experience working from Solution Integrator side
  • Experience in managing CRM support/managed services engagements i.e. understanding SLAs, severities, transition from SI to MS, support models etc.
  • Experience working with offshore teams to facilitate project work
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
  • You are likely to possess a Bachelor's degree in a relevant field from an accredited college or university (Information Technology preferred).

About you

Characteristics that can spell success for this role:

  • Consultative, collaborative, relationship builder
  • Resilient, adaptable, flexible
  • Intellectually curious and passionate about tech
  • Client-centric attitude
  • Passion for learning and development

Enjoy your career

Some of the best things about working at Avanade:

  • Pathway to work on industry leading programs of work
  • Opportunity to work with global customers
  • A people-first culture that supports innovation to push teams in new directions
  • Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what's next
  • Real-time access to technical and skilled resources globally

A great place to work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look

Together we do what matters.

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [1] Inclusion & Diversity page.

Create a future for our people that focuses on:

  • Expanding your thinking
  • Experimenting courageously
  • Learning and pivoting Inspire greatness in our people by
  • Empowering every voice
  • Encouraging boldness
  • Celebrating progress Accelerate the impact of our people by
  • Amazing the client
  • Prioritizing what matters
  • Acting as one

Learn more

Interested in knowing what's going on inside Avanade? Check out our blogs:

References

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