Bell Captain

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***To welcome and escort our Guests, ensure that their luggage is handled as per brand standards of Marriott International, focus on ensuring that the highest levels of hospitality and service are provided. Represent concierge department in resolving any guest or hotel related situation. Maintain the flow of guest traffic and direct guests within the Lobby.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports 0
  • Titles of Direct Reports 0

CANDIDATE PROFILE

Experience:

-
Similar experience, Arrival & Departure logistic Management, local knowledge.

Skills and Knowledge
-
Strong Communication skills (verbal, listening, writing), Innovative, Pro-active and reliable, Outgoing personality and outstanding guest service skills
:

-
Knowledge of local area, local attractions, entertainment and landmarks:

-
Hotel knowledge, Ability to work collaboratively with hotel service team in providing exceptional customer service:

-
Excellent telephone etiquette ,Strong problem-solving skills:

-
Strong organization and working to deadline skills

Education or Certification
-
Higher Secondary Education.

SPECIFIC DUTIES

  • The following are specific responsibilities and contributions critical to the successful performance of the position:_
  • Ensure that bellmen greet guests and escort them to their rooms in accordance to the JW Marriott standard and Rooming LSOP.
  • Ensure that bellmen deliver luggage to room upon checkin and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive in a timely fashion.
  • Maintain detailed records of all guest room deliveries, amenity/wedding deliveries
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve complaints, assist in all inquiries in connection with hotel services, hours of operations, key hotel personnel, inhouse events, directions, etc.
  • Coordinate daily activities of bellman including completion of Bellman Daily Checklist, organization of bag storage area, porterage, group arrival/departure information, cart maintenance
  • Responsible for training new members of the bell team in accordance with JW Marriott Brand Standards and LSOPs.
  • Responsible for preparing and implementing "On the Job Training" calendar.
  • Careful handling of hold for collection items.
  • Responsible for conducting Monthly Hospitality Audits
  • Responsible for coordinating bellman positioning in the lobby and at Front Desk/ Elevator bays
  • Work harmoniously and professionally with coworkers and supervisors.
  • Complete all required checklist per shift (e.g. daily checklist, valet list, check out log, etc.)
  • Ensure timely delivery /retrieval of all luggage's, packages and other correspondence either checked or left at bell stand.
  • Supply Directions and information regarding:
  • Hotel services, products, facilities and promotions.
  • Arrange and store luggage trolleys safely. Maintain and ensure cleanliness of the trolleys. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use.
  • Receive guest in a proper and professional manner according to the Marriott Hotels & Resorts standards.
  • Assist with concierge related duties and relieve concierge when not present.
  • Ensure all front office areas are clean and "clean as you go concept" followed
  • Each Associate is expected to carry out, within the capabilities, all reasonable requests by management.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Ensure that the bell team adheres to all grooming standards and hygiene practices.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physicallyimpaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)..

OTHER

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • F

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AccorHotels Full time

    Bell Captain | AccorHotels |Employment in United Arab Emirates: Full Time Company Description: "What makes Accor a great place to work? We are more than just a global leader. We value diversity and promote a work environment where you can be yourself and find a job and brand that resonates with your identity. We are committed to supporting your growth and...

  • Bell Captain Jobs in Dubai

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Autograph Collection Hotels Full time

    Bell Captain Jobs in Dubai | Autograph Collection Hotels CareersFor More Top Organization Jobs:Click Here1- Bell CaptainJob: Full TimeLocation: Dubai, UAEDescription:Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving...

  • Bell Captain Jobs in Dubai

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott Hotels Full time

    For More Top Organization Jobs:Click HereThe Bell Captain's main duties include coordinating all bell services. This may involve tasks such as luggage service and storage, handling messages, and assigning work duties and schedules of Bell Attendants/Bell Hops.Job ResponsibilitiesGreet guests and inform them of property amenities, services, and hours of...

  • Bell Captain Jobs in Dubai UAE 2023

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Michael Page Full time

    Bell Captain Jobs in Dubai UAE 2023 | Michael PageFor More Top Organization Jobs Click HereDescription:The Bell Captain's main duties include coordinating all bell services. This may involve tasks such as luggage service and storage, handling messages:/Job ResponsibilitiesGreet guests and inform them of property amenities, services, and hours of operation,...

  • Bell Boy

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Bell Boy is responsible for carrying out the task ordered by the Bell Captain/ Front office Manager and he will be responsible for the following tasks;- welcoming guests- escorting guests with their baggage to their room when check-in.- escorting guests with their baggage from their room when check-outs Make the parking requests for guests vehicles Carefully...

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Job Responsibilities: Supervise bell attendants and valet parking to ensure hotel standards are followed. Maintain cleanliness and maintenance of vehicles and work areas. Ensure bell attendants provide top service to guests in lobby areas. Handle luggage movements for guests checking in and out. Ensure vehicle and passenger safety by following...

  • Bell Captain Jobs In Dubai United Arab Emirates 2023

    2 weeks ago

    Dubai, Dubai, United Arab Emirates IFFCO Full time

    Bell Captain Jobs In Dubai United Arab Emirates 2023 | IFFCOFor More Top Organization Jobs:Click HereWe are seeking a meticulous banquet captain to supervise and manage all banquet events for our company. As the banquet captain, you will be responsible for managing the staff schedule, ensuring that banquet operations run smoothly, and prioritizing the...

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To supervise the bell attendants, valet parking, ensuring that the hotel standards and procedures are fully known and followed.To ensure uncompromising levels of cleanliness and maintenance of the vehicles and work place.To ensure that all bell attendants are attentive, providing top service to all guests checking in / checking out and within the lobby...

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Atlantis Resorts Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsAble to use basic functions and applications of a computer.Handle guests' concerns and feedback.Implement...

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Atlantis Resorts Dubai Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobsAble to use basic functions and applications of a computer.Handle guests' concerns and...

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and...

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementSTART YOUR JOURNEY WITH USJW Marriott Marquis Hotel Dubai welcomes you to the heart of...

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWhy choose to work with Accor?We are much more than just a global leader. At Accor, we embrace diversity and strive to help you find a job and a workplace culture that aligns with your individuality.We are committed to supporting your professional development and learning journey on a daily basis. Our aim is to ensure that your work not...

  • Bell Captain

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWelcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.Accor's first premium-scale resort in Lombok, With257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with...

  • Bellboy

    2 weeks ago

    Dubai, Dubai, United Arab Emirates EURASIA HR CONSULTANT Full time

    The Bellboy is responsiblefor carrying out the task ordered by the Bell Captain and he will be responsible for the following tasks;welcoming guestsescorting guests with their baggage to their room when check-in.escorting guests with their baggage from their room when check-outsMake the parking requests for guests vehiclesCarefully and safely handle the...

  • Bellman/concierge

    2 weeks ago

    Dubai, Dubai, United Arab Emirates millennium hotel down town Full time

    Welcoming guests at the main entrance, and greeting them appropriately as per the time.Escort guests to their rooms and explain hotel facilities.Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest's request.Assist with valet parking during the arrival and departure of the...

  • Bellboy

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Thrive Security and Cleaning Services Full time

    Welcoming guests at the main entrance, and greeting them appropriately as per the time. Escort guests to their rooms and explain hotel facilities. Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest's request. Assist with valet parking during the arrival and departure of the...

  • Bellman/concierge

    2 weeks ago

    Dubai, Dubai, United Arab Emirates millennium hotel down town Full time

    Welcoming guests at the main entrance, and greeting them appropriately as per the time.Escort guests to their rooms and explain hotel facilities.Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest's request.Assist with valet parking during the arrival and departure of the...

  • Lobby Host

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Minor Hotels Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsResponsibilities: Communicate promptly and efficiently guest complaints and compliments to the Front Office...

  • Bell Attendant

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dubai Parks & Resorts Full time

    The job posting is outdated and position may be filled • To welcome guests at the main entrance, offering greetings appropriate to the time of day.• To assist guest with all baggage other than items such as briefcase which a guest may prefer to keep with him during check in and check outs.• Assist with valet parking during for arrival and departure...