Bell Captain
1 week ago
Company Description
Why choose to work with Accor?We are much more than just a global leader. At Accor, we embrace diversity and strive to help you find a job and a workplace culture that aligns with your individuality.
We are committed to supporting your professional development and learning journey on a daily basis. Our aim is to ensure that your work not only pays the bills but also adds meaning to your life. Throughout your time with us, you will have the opportunity to explore the endless possibilities that Accor has to offer.
When you join the Accor family, you become the author of your own story, and together, we can envision the future of hospitality. Embrace the exciting opportunities that await you at Accor, pursue your passions, contribute to making the world a better place, and never shy away from challenging the norms.
Job Description
Primary Responsibilities Operation
- Greet and welcome guests at the main entrance
- Assist in driveway management
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a clean and tidy entrance and baggage room
- Handle timely pick-ups and deliveries related to baggage management
- Provide necessary information and assistance to guests when needed
- Strive to remember the names of individual guests, especially frequent and long-term visitors
- Regularly greet guests in the lobby to offer personalized service
- Ensure all tasks are properly recorded in respective logbooks
- Use the Duty Log to document important matters
- Upon newspaper arrivals, distribute them to guest rooms as directed by Front Office staff
- Immediately notify Security or Duty Manager of any suspicious individuals or items
- Maintain a thorough understanding of all food & beverage services, outlets, and hotel features
- Be well-versed in hotel fire safety and emergency procedures
- Attend all meetings, briefings, and training sessions scheduled by management
- Arrive punctually for duty, dressed in a neat and complete uniform
- Maintain high personal hygiene and appearance standards at all times
- Perform any other reasonable tasks delegated by the Hotel's Management
- Uphold exceptional service standards in Concierge operations to meet or surpass revenue targets and guests' expectations
Knowledge and Experience
- Secondary/High school education
- Proficient in reading and speaking English
- Minimum 1 year of relevant experience in a similar role
- Ability to communicate in multiple languages and basic knowledge of local dialects is advantageous
- No prior experience necessary as training will be provided
- Excellent communication and customer service skills
- Detail-oriented and service-driven
- Effective team player with self-motivation
- Presentable and professional demeanor at all times
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