Revenue & Reservations Executive

2 weeks ago

Dubai, Dubai, United Arab Emirates Accor Hotels Uae Full time
The job posting is outdated and position may be filled

  • To supervise & manage Reservations operations and coordinates its activities with the other departments.
  • To ensure a continuously high quality of reservations delivery to the clients and to manage and motivate the reservation team.
  • To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
  • To be entrepreneurial and to think beyond the boundaries is expected.
  • To provide service that is sincere, warm and enthusiastic, ensure residents' satisfaction.

Revenue Management responsibilities:

  • To monitor potential highs and lows period in the business.
  • To support and implement appropriate sales actions after revenue strategy meetings every week with commercial team.
  • To analyze market segmentations daily and monthly basis to evaluate the online and offline sales opportunities.
  • To update sales and front office teams about hotel demand calendar throughout the year according to the city demand.
  • To maximize hotel yield by upselling and suggestive selling in line with hotel strategy.
  • To be aware of the Hotel occupancy and average room rate daily, month todate and performance against budget requirements.

Key Deliverables and ResponsibilitiesPlanning & Organizing:

  • Maintains effective guest relations to ensure repeat business, and works closely with commercial and other operation departments of the hotel

Operations:

  • Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
  • Contribute to the design of the hotel's business strategy and daily / monthly revenue targets.
  • Monitor online channel representation (GDS, CRO, web, 3rd parties etc.)
  • Ensure daily reservations duties, including pickups, travel agent commissions and responses to clients for enquiries.
  • Complete the Rate Shopping Report on a daily basis.
  • Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
  • Perform daily arrival check to avoid noshows and rebates and inconveniences at guest checkin.
  • Knows the required operation procedures of opera (or any other system in use) and maintains an awareness of guest, Corporate, Travel Agencies, and Group profile through system.
  • Shows complete product knowledge, understand rate structure and apply rate management.
  • Ensures all administration procedures are maintained to hotel and company standards.
  • Answers all incoming calls to reservations as per company standards.
  • Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
  • Anticipates clients' needs and assist guests in any further requests.
  • Attends training sessions when required and operates in line with the training and information received.
  • Ensure to distribute and prioritize the booking requests to the team.
  • Supervise and develop the Reservations Agents.
  • Ensures all reservations and requests are confirmed correctly and within 24 hours and upon request according to the quality standards.
  • Understands the cancellation and no show policy action and follows the guarantee procedure.
  • Has a thorough knowledge of current rates and promotions. Promotes upsells and cross sells at all times. Identifies and communicates sales leads to the Sales team
  • Understands the Hotel's Credit Policy and is applied.
  • Ensure proper shift hand over and daily reports are completed accurately
  • Ensure that CRS booking delivery is checked from time to time and properly entered into PMS
  • Ensure that all special rates, complimentary booking, and upgrades approved by the authorized persons.
  • Apply room inventory restrictions on local and international system as directed by revenue director.
  • Have complete knowledge of the FIT rate structure.
  • Assist in training the Reservations team in up selling, reservation skills and systems.
  • To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
  • Resolve / report guest complaints or requests and liaise with the party concerned to ensure immediate follow up has been made.
  • Assist in Task Force Teams for new openings as requested.
  • Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department
  • Coordination with Front Office and other departments if regarding requests as required.

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